Is the Senior Traffic Manager role at Shopback 2 remote?

The Senior Traffic Manager role at Shopback 2 is an on-site position located in Kuala Lumpur, Malaysia.

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Senior Traffic Manager

Shopback 2Kuala Lumpur, Malaysia1d ago

FigmaJira

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

The Role

We’re looking for a Senior Traffic Manager to be the operational heartbeat of our Creative team at ShopBack. This role is pivotal in orchestrating people, timelines, and processes to ensure timely, high-quality creative delivery across campaigns, markets, and business lines.

You'll be the team’s air traffic controller — mapping workload, removing bottlenecks, and connecting the right talent to the right projects at the right time. In a fast-paced, cross-functional environment, you’ll champion clarity, structure, and workflow excellence that empowers creatives to do their best work.

Your Adventure Ahead

As Traffic Manager, your day-to-day will span:

1. Workflow & Project Management

Oversee the entire creative production process from intake to delivery

Allocate tasks and assign team members based on scope, priority, and skills

Monitor ongoing projects using tools like Jira, Asana, Trello, Monday.com, or Wrike

Troubleshoot conflicts, delays, or resource gaps

2. Resource & Capacity Planning

Forecast upcoming workload and headcount needs

Balance team bandwidth and work with on prioritisation when needed

Ensure fair workload distribution

3. Process Optimization

Audit and improve internal creative workflows

Identify bottlenecks and refine tools/processes for efficiency

Align with stakeholders from Marketing, Product, CRM, and more

4. Stakeholder Communication

Act as the point of contact for brief, timeline, and resource updates

Set and manage expectations across teams

Host regular syncs, maintain dashboards, and update stakeholders on progress

5. Reporting & Insights

Track project performance metrics (e.g. turnaround times, team utilization)

Use insights to optimize operations and support team growth planning

Essentials to Succeed

5–8 years in Traffic Management, Creative Ops, or Project Management

Proven experience in a creative, digital, or tech-driven environment

Deep understanding of creative workflows across digital, print, video, and product

Familiarity with tools like Jira, Asana, Trello, Monday.com, or Wrike

Experience managing large resource pools or multi-market creative teams

Exceptionally organized, calm under pressure, and solutions-focused

Skilled communicator with the ability to mediate across departments

Comfortable taking calculated risks and influencing outcomes

Understands creative team dynamics and champions team wellbeing

Bonus: Experience with design tools (Figma, Adobe CC) or Agile methodology

Demonstrated use of AI tools (e.g. ChatGPT) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!