Senior User Researcher, Agents

At Superhuman, we're on a mission to redefine how people communicate and get work done through trusted AI. To help us achieve our bold vision, we’re seeking a UX researcher to join our high-impact UX and Marketing Research team. In this pivotal role, you will lead research for Superhuman's innovative Agents team, directly influencing the development and strategic direction of products that empower professionals and students to supercharge their productivity.

You’ll collaborate with cross-functional teams—Product, Design, Data Science, and Marketing—to identify critical business questions, apply rigorous methodological approaches, and synthesize insights that inform strategic decisions. Using various techniques, you’ll uncover actionable insights about current and potential Superhuman users. You will also foster a culture of human-centered, data-driven decision-making, helping to guide our evolution as a leader in AI-assisted communication.

• Work cross-functionally with data science, product management, product marketing, design, and engineering to identify research topics.
• Design and execute end-to-end custom primary research using a wide variety of methods.
• Lead exploratory and evaluative research to inform product simplification, scalability, and extensibility strategies across the Coda platform.
• Use research to lead vision and strategy discussions by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.
• Act as a thought leader in the research domain, while advocating for the current or potential customers.
• Understand Superhuman's strategic business goals and user needs to actively contribute toward building a cohesive roadmap with your team.
• Partner with data science and our quantitative researcher to define and monitor key experience metrics, such as new feature adoption and user engagement with AI-enhanced workflows.
• Work quickly and communicate effectively with a fast-paced team focused on speed, rigor, and quality.
• Generate insights that both fuel ideation and evaluate potential solutions.
• Display the ability to work independently and autonomously.

Qualifications

• Has a bachelor’s degree with 6+ years of relevant experience in user experience, applied research,  and product research and development, Master’s degree with 2+ years relevant experience, or a PhD with 1+ years of relevant experience.
• Has experience designing, moderating, and analyzing qualitative research.
• Has experience designing, launching, and analyzing rapid quantitative research.
• Has experience translating research findings into strategic narratives.
• Has experience understanding product experimentation results.
• Has experience mentoring and fostering a culture of growth and development within a research team.
• Has excellent communication skills, effectively articulating the rationale behind research direction and confidently presenting to diverse groups of stakeholders.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.