Senior UX researcher
Senior UX Researcher | Experiences
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
As a Senior UX Researcher at TripAdvisor, you will be the primary insights partner for our B2C Product Details Page (PDP) across Viator and TripAdvisor - where millions of travelers decide their next adventure. Reporting to the Director of Product Design & Research, you will be responsible for raising the bar of our research craft.
You will masterfully triangulate qualitative findings with Voice of Customer (VoC) signals and behavioral data, translating them into actionable insights that inform the future of our product roadmap in a complex, global marketplace.
The right candidate will have 6+ years of applied qualitative and quantitative research experience in a professional setting; will be passionate about research and travel, comfortable in a fast moving organisation and excited to collaborate with a diverse set of skilled cross-functional partners.
If you’re passionate about UX research and like seeing your efforts translated into real world impact, we want you on our team.
Job Location: Hybrid
This role is a hybrid position that requires 1-2 days per month in our London or Oxford office.
What You’ll Do
- Strategic Impact: Lead large-scale initiatives-including international benchmarking and quarterly planning. You will scope problems by looking at the competitor landscape and business KPIs, ensuring research outputs directly influence the product roadmap.
- Tactical Agility: Drive a high-velocity stream of rapid-response research to support immediate PDP optimizations and design iterations.
- Insight Triangulation: Synthesize multiple data streams (qualitative studies, VoC feedback, and quantitative behavioral metrics) to provide a 360-degree view of traveler pain points and opportunities.
- Quantitative Rigor: Lead large-scale survey design and analysis. You should be comfortable "getting under the hood" of data-using Excel/Google Sheets to build templates, run formulas, and interpret statistical trends to ensure our findings are robust.
- Craft Leadership: Act as a "force multiplier" for the research team by establishing best practices, templates, and rigorous standards that elevate the quality of insights across the organization.
- Operate with high autonomy: Confidently field and shape ambiguous research asks into clear, actionable research plans
Skills & Experience
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
- Proven ability to operate effectively with a global-first mindset
Minimum BA/BSc degree in psychology, HCI, design, communication, statistics or other related field
- 6+ years of professional applied research experience
- Business-Minded Researcher: You understand business metrics (e.g., Conversion, AOV, Retention). You can identify when a research finding suggests a feature "won't move the needle" on key business goals and can communicate that effectively to PMs.
- Mixed-Methods & Quant Literacy: Deep experience triangulating qual with quant. You are comfortable with statistical basics-you know how to analyze large datasets and ensure survey results are statistically sound.
- Strategic Architect: Proven ability to contribute and influence research and product roadmaps at the leadership level; you don't just deliver reports, you deliver direction.
- E-commerce Intuition: Expertise in high-intent B2C environments (travel, marketplaces, or fintech) where information architecture and trust signals are paramount. With an ability to understand customer behaviour based on traffic sources
- Operational Scrappiness: Ability to thrive in a "no-ops" environment, managing the full research lifecycle (recruitment, logistics, and data management) with high autonomy.
- Global Mindset: Experience (or a strong desire) to lead international research (FIGS) that uncovers cultural nuances in the traveler journey.
- Bonus Points (Optional)
- AI-Augmented Workflows: Experience leveraging AI tools (e.g., LLMs for synthesis, automated sentiment analysis) to streamline the research lifecycle and extract insights from large-scale qualitative datasets.
- Data Fluency: Experience partnering closely with Data Science teams to validate qualitative hypotheses through A/B testing or large-scale surveys.
- Advanced Analytics: Experience with self-service tools like Amplitude or SQL to pull behavioral signals independently.
- Tools We Use: dscout, Sprig, Amplitude
What We Offer
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
Our Cultural Pillars:
Traveler first
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
Execution is our edge
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
We succeed together
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
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