Service Assistant - Bilingual
Renuity
Bilingual Spanish Service Assistant
$18/hr
In-Office Position
The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started.
If you’re ready to build the future of home improvement, join us.
What We Offer
Full-Time benefits offered: health, dental, vision and supplemental insurance
Hands-on experience with an industry leader in home remodeling
Paid Holidays and PTO, 401(k)
A respectful, forward-thinking work culture
About This Role
Serve as the liaison between homeowners, Service Technicians, and Field Managers
Maintain the computer system by updating and entering job-related data
Plan to prevent problems and resolve current issues
Answer warranty questions and resolve warranty claims
Enter detailed notes about customer complaints and resolution
Submit warranty claims for service parts
Follow up with claims based on the technician reports
Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
Communicate with customers regarding updates, appointments, delays, or reschedules
Hours M-F, 8am - 4:30pm
Key Qualifications
At least three (3) years of office-based customer service preferred
Experience in home improvement or construction industry preferred
Must be able to efficiently multi-task and work independently with minimal supervision
Attention to detail with accurate and excellent data entry skills
Excellent time and task management skills
Ability to maintain confidentiality
Proficiency in MS Office 365
Bilingual skills in both English and Spanish
Flexible, positive attitude
Office location: 3801 SW 30th Avenue, Fort Lauderdale, FL 33312
Type: W2 position, Full-time, In-Office
Office Location: 3801 SW 30th Avenue, Fort Lauderdale, FL 33312
Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows & Baths, Statewide Remodeling, Rite Window, and Closet America.
Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices.
At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of. To learn more, visit www.renuityhome.com.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
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