Service Assurance PM
AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
The Service Assurance Project Manager is responsible for leading service assurance, network readiness, and process‑improvement projects that enable stable, reliable satellite operations. This role coordinates cross‑functional teams, manages partner dependencies, oversees timelines and deliverables, and drives enhancements across assurance workflows and operational interfaces. The Project Manager ensures that key initiatives supporting monitoring, readiness, incident management, and partner alignment are executed on schedule and meet operational performance goals.
This role drives structured execution of service assurance and network readiness initiatives across satellite operations. The Project Manager ensures timelines, dependencies, and partner deliverables are aligned to maintain service stability and operational maturity. By coordinating cross‑functional teams and driving continuous process improvement, this role enables predictable delivery of assurance outcomes and sustained operational reliability.
Key Responsibilities
Project Planning & Execution
- Develop and manage project plans for service assurance, readiness, and operational improvement initiatives.
- Define scope, timelines, milestones, and deliverables aligned with service assurance objectives.
- Coordinate with internal teams and external partners to ensure seamless execution across dependencies.
Cross‑Functional Coordination
- Facilitate collaboration across NOC, operations, engineering, network planning, product, and partner teams.
- Serve as the central coordination point for project communications, updates, and alignment.
- Support readiness checks, operational gating, and partner onboarding activities.
Risk, Issue & Dependency Management
- Identify project risks early, maintain mitigation plans, and ensure transparent escalation paths.
- Track dependencies—internal and partner‑driven—and ensure they align with overall project sequencing.
- Monitor project health, status, and blockers, adjusting plans as needed for successful delivery.
Service Assurance Workflow Improvements
- Drive initiatives that enhance monitoring, triage, alarm management, and incident resolution workflows.
- Support improvements in RCA processes, escalation paths, dashboards, KPIs, and operational reporting.
- Partner with engineering and NOC teams to implement changes that increase stability and service performance.
Operational Readiness & Go‑Live Support
- Ensure operational teams are prepared with documentation, procedures, dashboards, and playbooks for go‑lives.
- Coordinate dry runs, readiness assessments, and post‑deployment support for new services and integrations.
- Track and close readiness gaps across NOC, engineering, support, and partner interfaces.
Tracking, Reporting & Stakeholder Communication
- Operational Readiness & Go‑Live Support
- Ensure operational teams are prepared with documentation, procedures, dashboards, and playbooks for go‑lives.
- Coordinate dry runs, readiness assessments, and post‑deployment support for new services and integrations.
- Track and close readiness gaps across NOC, engineering, support, and partner interfaces.
Deliverables
- End‑to‑end project plans, schedules, and milestone trackers for service assurance and readiness initiatives.
- Cross‑functional coordination plans, communication logs, and meeting documentation.
- Risk and dependency registers with mitigation actions and escalation documentation.
- Operational readiness checklists, go‑live packages, and post‑deployment action lists.
- Updated workflows, process maps, and improvement recommendations for assurance functions.
- Status dashboards, reporting packages, and regular project updates to leadership.
- Partner alignment records, interface deliverables, and onboarding documentation.
- Closure reports, RCA follow‑ups (where relevant), and continuous improvement recommendations.
Qualifications
Education
- Bachelor’s degree in Engineering, Telecommunications, Computer Science, Business, or related field.
- Project management certifications (PMP, Prince2, Agile) are a plus.
Experience
- 5+ years of experience in project management within telecom, network operations, service assurance, IT operations, or similar environments.
- Experience coordinating cross‑functional engineering, NOC/operations, and partner teams.
- Background in network readiness, operational improvement, or service assurance workflows preferred.
- Proven ability to manage multiple projects simultaneously in fast‑moving environments.
Required Technical Expertise
- Understanding of NOC operations, incident management, and service assurance processes.
- Familiarity with network monitoring, alarms, KPIs, dashboards, and RCA workflows.
- Experience with project management tools (Jira, Asana, MS Project, Confluence, Smartsheet).
- Experience tracking operational metrics and mapping workflows/processes.
- Knowledge of satellite/RAN/core networks is beneficial but not mandatory.
Professional Skills
- Strong organization, coordination, and stakeholder‑management abilities.
- Excellent communication skills for cross‑functional and partner interactions.
- Proactive problem‑solving and structured risk‑management mindset.
- Ability to adapt to changing priorities in a fast‑paced operational environment.
- Strong attention to detail, follow‑through, and disciplined documentation habits.
- Ability to lead meetings, drive accountability, and maintain progress across teams.y
Technology Proficiency
- Project management and collaboration tools (Jira, Confluence, Asana, Trello, MS Project).
- Proficiency with reporting tools and dashboards (Excel, Sheets, Power BI).
- Working knowledge of ITSM platforms (ServiceNow, Remedy, Zendesk).
- Familiarity with network monitoring tools is a plus.
Physical Requirements
- Ability to work in standard office or hybrid environments and operate a computer for extended periods.
- Some travel may be required for cross‑functional coordination, vendor/partner meetings, and readiness reviews.
This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.