Service Delivery Tech
AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
We are seeking a Service Delivery Technician to support gateway deployment operations through effective documentation management, technical coordination, scheduling oversight, acceptance readiness, and deployment tracking. This role ensures smooth execution and a seamless transition of satellite gateway infrastructure from construction to operations and assurance workflows.
The ideal candidate combines strong organizational capabilities with a solid technical understanding of satellite gateway systems and deployment processes. Candidates should have proven experience in telecommunications service delivery and a demonstrated ability to coordinate complex technical activities across diverse stakeholder groups while maintaining strict documentation standards.
Operating in a fast‑paced satellite communications environment, this role plays a critical part in ensuring deployment excellence and operational readiness. Success requires balancing technical accuracy with schedule demands while upholding high standards of quality, compliance, and process discipline across international deployment activities.
Key Responsibilities
Documentation Management & Acceptance Readiness
- Prepare comprehensive acceptance packages for gateway sites, compiling technical specifications, test results, configuration documentation, and compliance certificates required for operational handover
- Maintain accurate and current documentation throughout the deployment lifecycle, ensuring all technical deliverables meet company standards and customer requirements
- Support configuration validation activities by coordinating testing schedules, documenting results, and tracking resolution of identified issues
- Ensure all delivery prerequisites are completed for timely gateway activation, including regulatory approvals, safety certifications, and technical acceptance criteria
Technical Coordination & Deployment Tracking
- Track technical tasks across deployment teams, maintaining visibility of critical path activities and identifying potential schedule risks or resource conflicts
- Coordinate across teams including construction, RF engineering, network operations, and field services to ensure integrated project delivery
- Support deployment tracking through regular status updates, milestone reporting, and escalation management for technical or schedule issues
- Facilitate communication between technical teams and project management to ensure alignment on delivery timelines and quality standards
Operational Handover & Transition Management
- Ensure smooth execution and commercial‑ready transition into operations and assurance workflows by validating completion of all technical commissioning activities
- Coordinate with network operation centers to confirm readiness for service activation and ongoing monitoring integration
- Support handover documentation preparation including operational procedures, maintenance schedules, and technical reference materials
- Validate completion of training requirements and knowledge transfer activities for operational support teams
Quality Assurance & Process Improvement
- Monitor compliance with established deployment procedures and quality standards throughout the service delivery lifecycle
- Support continuous improvement initiatives by identifying process gaps, documentation deficiencies, and coordination challenges
- Assist in development of standardized procedures and templates to improve deployment efficiency and consistency
- Participate in post-deployment reviews to capture lessons learned and implement process enhancements.
Qualifications
Education
- Bachelor's degree in engineering, telecommunications, information technology, or related technical field
- Associate degree with relevant telecommunications experience accepted
Experience
- Minimum 2+ years in telecommunications service delivery, network deployment, or technical project coordination
- Experience with telecommunications infrastructure projects and deployment processes
- Background in technical documentation management and coordination activities
Required Technical Expertise
- Understanding of telecommunications deployment processes and gateway infrastructure systems
- Experience with change management, deployment procedures, and acceptance testing workflows
- Familiarity with technical documentation systems, version control, and configuration management
- Knowledge of service handover processes and operational transition requirements
Preferred Qualifications
- Experience with satellite communications systems or telecommunications infrastructure deployment
- Background in service delivery or network operations environments
- Familiarity with acceptance testing procedures and commissioning processes
- Knowledge of telecommunications industry standards and quality assurance practices
- Work authorization for Spain or UK operations
Professional Skills
- Excellent organizational abilities with strong attention to detail and accuracy in documentation
- Proven coordination skills across multiple technical disciplines and stakeholder groups
- Strong written and verbal communication skills for technical documentation and reporting
- Ability to work effectively under pressure while maintaining quality standards
Technology Proficiency
- Proficiency with project management tools and technical documentation systems
- Experience with scheduling software and milestone tracking applications
- Familiarity with telecommunications testing and validation tools
- Knowledge of ticketing systems and workflow management platforms
Performance Metrics
Success measured by:
- On-time gateway activation rate and schedule adherence to baseline plans
- First-pass acceptance rate and defect closure cycle time within established targets
- Documentation completeness and accuracy at service handover with zero critical gaps
- Change success rate and adherence to approved deployment windows
- Cross-functional coordination effectiveness and stakeholder satisfaction ratings
- Clean transition into operational workflows with complete monitoring and procedural baselines
Tools/Standards/Methods
- Project management and scheduling tools for milestone tracking and resource coordination
- Technical documentation systems for version control and configuration management
- Acceptance testing procedures including factory and site acceptance methodologies
- Change management frameworks for deployment control and risk mitigation
- Service transition processes for handover from deployment to operations
- Quality management systems for compliance tracking and process improvement
Physical Requirements
- Role based in Spain or UK with occasional travel for deployment support activities
- Ability to work flexible hours to coordinate with global teams during critical deployment phases
- Occasional weekend or off-hours availability during gateway activations and service transitions
This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.