Service Desk Analyst

About Euromonitor

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

About the role

As a Service Desk Analyst, you will be the first point of contact for IT support, providing exceptional service to internal colleagues. You’ll resolve hardware and software issues, manage IT assets, and ensure our London office runs smoothly. Your proactive approach and strong problem-solving skills will help maintain high standards of customer satisfaction and operational efficiency.

Key Responsibilities

• Respond to IT incidents and service requests, meeting SLAs and ensuring timely resolution
• Maintain and manage IT equipment, stock, and asset registers
• Provide technical support for hardware, software, access, and connectivity issues
• Administer and maintain approved software systems, including Microsoft 365, Active Directory, and more
• Apply updates, security patches, and configuration changes to systems
• Manage user accounts, permissions, and access controls
• Document system configurations and maintain accurate records
• Support meeting room technology and provide VIP support for the Leadership team
• Engage in continual process improvement and contribute to service reporting and KPI analysis
• Ensure compliance with security best practices and respond to security alerts

Requirements

• Excellent verbal and written communication skills
• Strong organizational skills and ability to multitask
• Proactive, accountable, and customer-focused
• Experience providing high-quality IT support, especially with Microsoft Office 365
• Understanding of digital product architecture and troubleshooting web/network issues
• Experience with Microsoft Azure, Windows 11, and hardware troubleshooting is beneficial
• ITIL4 Foundation certification required
• Ability to provide training and support to end users

Ready to join us?
Apply now and be part of a dynamic, global team making a real impact.

For more information, visit: www.euromonitor.com

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Benefits

Why work for Euromonitor?

Our Values:

We seek individuals who act with integrity

We look for candidates who are curious about the world

We feel that as a community, we’re stronger together

We seek to enable people to feel empowered

We welcome candidates who bring strength in diversity

International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.

It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.