Shawbrook is a specialist financial services provider combining the innovation and agility of a fintech with the expertise and stability of a bank. We’re driven by a clear purpose: solving complex problems to unlock opportunity for our growing customer base of over 300,000 UK consumers and businesses.
Our success is powered by our people. Their deep sector knowledge, collaborative mindset, and commitment to excellence truly differentiate us.
We’re looking for a Service Desk Engineer to join our friendly, high-performing frontline IT team.
As the first point of contact for IT support across the business, you’ll play a vital role in keeping Shawbrook running smoothly. From password resets and Active Directory access to onboarding new starters and resolving day-to-day technical issues, you’ll deliver fast, effective solutions with professionalism and care.
This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain exposure to Infrastructure, Deskside Support, and Information Security.
What you’ll be doing
What you’ll bring
You’ll work closely with experienced engineers and a supportive manager who values collaboration and development. If you’re looking to build your IT career in a growing, purpose-driven organisation, we’d love to hear from you.
ITIL Foundation (v4) (desirable - able demonstrating understanding of service management best practice and SLA-driven support environments)
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.