Service Network Business Development Manager

As the Service Network Business Development Manager, you will be responsible for partnering with automotive workshops in existing network to help them develop the business. Using our in-house next gen AI platforms, and wealth of automotive data, you will level up the workshop performance, capacity, sales and business growth

Our ideal Service Network Business Development Manager is an excellent communicator with experience in the aftermarket parts and service business and has strong skills in building business partner relationships and collaborating with client retailers.

Your Key Responsibilities:

· Advice on the development of spare parts and service business.

· Supporting sales targets in the spare parts area.

· Developing and implementing marketing campaigns to support the sale of parts and services to customers.

· Presenting offers, promotions, and sales support programs.

· Supporting workshops in collaboration with their key clients.

· Regular sales visits, building relationships with owners of the workshop, managers, staff, and providing feedback.

· Monitoring, reporting, and analyzing sales results.

· Planning activities in line with the company's market strategy.

· Promoting quality, efficiency, and implementing business standards.

· Use of the CRM platform for lead management, business partner management, and sales forecasting.

· Collecting, analyzing and presenting market data

Working pattern:

· 40 hours / week

· Location: Field service

What we offer:

· Employment contract and competitive compensation package

· Flexible working arrangements with the option of remote work

· Opportunity to contribute your own ideas and drive initiatives

· All essential work equipment provided: laptop, phone, and company car

· Additional medical care package available after the probation period

Qualifications

· Experience in the automotive industry - The perfect candidate has experience working with vehicle workshops to develop spare parts sales and services. Parts sellers, service advisors, workshop managers, and individuals (m/f/d) with experience in vehicle servicing and a passion for sales are welcome to apply.

· Strong knowledge of spare parts and service operations and good understanding of workshop business operations.

· Commitment and strong focus on achieving goals.

· Excellent coaching and sales skills.

· Skills in establishing and maintaining lasting business relationships with owners, workshop management, and line employees.

· Knowledge of MS Office programs and the ability to easily adapt to new technologies. Independence and a proven track record of achieving sales goals in the aftersales area.

· English language proficiency at minimum B1 level is required.

· Willingness to work in the field and a valid driving license – B category.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Repair Optimization & Compliance 

• Learning Solutions 

• Distribution & Sales Performance 

Our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSX Purpose 

To empower Movers and Makers to thrive in our ever-changing world 

The MSX Mission 

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. 

The MSX Vision 

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.