ServiceNow Business Analyst

G2IT United States $100k - $105k 40 days ago

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G2IT is seeking a ServiceNow Business Analyst to support client facing strategic initiatives. The Business Analyst will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Business Analyst, you will be a key person working to refine the strategic vision for the G2IT ServiceNow business in support of the entire company and our clients.

Responsibilities:

Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts.
Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows.
Interact regularly with the various levels of customer management for the purpose of supporting the development of process improvement efforts.
Conduct and prepare written research to support and explain business process recommendations.
Perform and document data and process analysis.
Facilitate planning sessions with senior government personnel
Work as a part of a systems development team to oversee and evaluate standards, requirements, and schedules of multiple client projects.
Write user stories.
Create user guides.

Required Skills & Experience:

Minimum Experience: 5+ Years of Business Process Analyst
2+ years of experience specific to ServiceNow implementations
Minimum Education: BA/BS Degree or 4 plus years of relevant
ITILv3 Foundations certificate or higher
Must be a US Citizen with an active Public Trust Clearnce or above.
Should have Formal Agile training.
ITILv3 or ITILv4 fundamentals certificate.
Need to demonstrate excellent analytical, written, and oral communication skills. Applicants may be asked to produce previous examples of writing capability.
Need to demonstrate your ability to independently prioritize, plan and execute work tasks in a fast-paced environment.
Experience giving training.
Experience writing user stories.
Experience creating user guides.
Experience with QA for HR features/capabilities