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This is an on-site position at Jobgether located in US, North America.

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ServiceNow Business Analyst (Remote - US)

Jobgether US 7 days ago

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Business Analyst in the United States.

In this role, you will act as a key liaison between business stakeholders and technical teams, driving the successful implementation and optimization of ServiceNow solutions across ITSM, ITOM, CSM, and CMDB modules. You will gather and analyze requirements, map business processes, and translate them into functional workflows and user stories that enhance operational efficiency. The position involves close collaboration with developers and architects, supporting configuration, dashboards, reports, and UAT activities. You will also provide end-user training, identify opportunities for process improvement, and ensure high-quality delivery. This role offers a chance to make a measurable impact on system performance while supporting continuous improvement initiatives in a dynamic environment.

Accountabilities:

Gather, analyze, and document business requirements for ServiceNow solutions (ITSM, ITOM, CSM, CMDB)

Map current business processes and propose optimized workflows to improve efficiency

Collaborate with developers and architects on solution design and configuration

Create detailed user stories, process flows, and documentation to support implementations

Assist with ServiceNow configuration, workflows, dashboards, and reports

Coordinate and execute UAT to ensure quality and alignment with business needs

Communicate effectively with stakeholders regarding goals, timelines, and deliverables

Identify continuous improvement opportunities and provide end-user training and support

Requirements:

5+ years of experience as a ServiceNow Business Analyst, with 3+ years in ServiceNow implementations and automation

Strong knowledge of ITSM, ITOM, CSM, and CMDB modules

Proficiency in business analysis, creating user stories, and documenting workflows

ServiceNow Certified System Administrator (CSA) required

Understanding of ITIL framework and best practices

Excellent verbal, written, and stakeholder communication skills

Preferred: Agile/Scrum experience, ServiceNow integrations (REST/SOAP), data migration, Flow Designer, Virtual Agent, Performance Analytics, and cloud integration knowledge (AWS, Azure)

Benefits:

Competitive hourly rate: $50.00–$60.00/hr

Remote work flexibility within MST/PST time zones

Contract-to-hire opportunity

Hands-on experience with ServiceNow modules and process optimization

Professional development and training opportunities

Exposure to multiple business areas and enterprise-level processes

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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