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Thinkahead

ServiceNow eBonding Developer

Thinkahead Gurugram, Haryana 7 days ago
engineering
We are seeking a mid to senior-level ServiceNow eBonding Developer to lead and support integrations between ServiceNow and various ITSM platforms. This role requires a strong understanding of ServiceNow, API-based integrations, and experience working in domain-separated environments. The ideal candidate will be capable of operating independently with guidance, driving implementation efforts, and troubleshooting complex integration issues across systems. 

Roles and Responsibilities

  • Design, develop, and maintain eBonding integrations between ServiceNow and external ITSM platforms. 
  • Lead implementation of eBonding solutions, including requirements gathering, design, testing, and deployment. 
  • Troubleshoot and resolve integration errors across systems to ensure data accuracy and performance. 
  • Support and enhance the ServiceNow platform, including workflows, business rules, and custom scripts. 
  • Collaborate with internal and external stakeholders to ensure integration requirements are met. 
  • Work effectively in a domain-separated ServiceNow environment. 
  • Operate independently while managing priorities and delivering high-quality solutions. 

    • Qualifications

  • Proven experience with ServiceNow, especially in integration and platform support. 
  • Strong understanding of REST/SOAP APIs and integration frameworks. 
  • Experience with ONEiO or similar integration platforms is highly desirable. 
  • Familiarity with other ITSM platforms (e.g., BMC Remedy, Cherwell, Jira Service Management) is a plus. 
  • Ability to troubleshoot and resolve complex integration issues. 
  • Experience working in domain-separated environments. 
  • ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) preferred. 
  • Excellent communication and documentation skills. 
  • Experience in managed service provider environments is a plus. 

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