Site Employee Experience Manager

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop ground breaking treatments and products. As a cornerstone of the global life science ecosystem, GenScript actively collaborates with a diverse network of partners—from academic institutions to industry leaders—to co-create cutting-edge solutions that redefine service excellence. Guided by its mission to Make People and Nature Healthier Through Biotechnology, GenScript has become a trusted global partner with a team of 5,500+ employees, supporting over 200,000 customers across 100+ countries and regions, including the world’s Top 20 pharma companies.

About the job:

The Site Employee Experience Manager is responsible for creating a great employee and guest experience at the site including facilities amenities, food services, supplies, working spaces, meeting rooms, and travel services.  The manager will deliver these great experiences by focusing on site operational coordination, stakeholder engagement, and strategic vendor management. This role directly leads the Sr. Admin Supervisor and team to deliver high-quality administrative services at the Piscataway campus, while driving cross-functional operational excellence programs.

Location: Piscataway, NJ (On-Site Required)

Reports To: Director of US Site Operation

The estimated salary range is $80,000 - $95,000, based on experience level.

Key Responsibilities

1. 1. Site Experience for Employees (Workplace Coordination & Site Support)

• Seating & Space Coordination: Provide a great onsite experience by maintaining up-to-date seating charts and coordinate day-to-day workspace adjustments (e.g., desk moves, chair/furniture additions) across the campus.
• Minor Facility Requests: Serve as the first point of contact for routine workspace needs; triage requests and coordinate with Facilities, EHS, or Engineering as appropriate for larger scope work.
• Site Compliance Walkthroughs: Conduct regular floor walkthroughs to ensure workspace standards are met and flag issues for the appropriate teams.
• Ensure Meeting Room Experiences are comfortable, leverage working infrastructure, and, based on feedback, meeting the expectations of employees.
• Ensure Travel Experience is easy to use based on feedback and delivered in a cost-effective manner.
• Ensure Meals, Snacks and Beverages are provided in a timely fashion and, based on feedback, meeting expectations of employees.
• Ensure employees can easily find and use their required office supplies.

1. Site Experiences for VIPs, Guest and Client Visits (Stakeholder Management & Corporate Hospitality)

• VIP Visit Coordination: Lead the planning and execution of visits for government delegations, key account clients, and global executive tours.
• Define and maintain site reception standards to ensure a professional corporate environment.
• Corporate Events: Oversee high-impact site events and cultural programs that align with company values.

1. Delivering the Experience: Vendor Requirements & Performance Management

• Requirements Definition: Define service specifications and quality standards for key GA vendors (e.g., hotel groups, airlines, catering partners); partner with Procurement to ensure requirements are accurately translated into contracts and negotiations.
• KPI & Performance Reviews: Establish KPIs for all major vendors and conduct regular performance reviews; escalate underperformance and drive corrective action in coordination with Procurement.
• Service Excellence: Serve as day-to-day point of contact for vendor relationships; handle complaints, assess service quality, and identify improvement opportunities.

1. 4. Building and Leading the Team (Team Leadership & Governance)

• Team Direction: Direct the Sr. Admin Supervisor and team to ensure high-quality delivery of daily administrative services (travel, catering, office supplies).
• Process Standardization: Lead the development and optimization of SOPs for all GA functions to ensure operational consistency and scalability.
• Financial Management: Own the departmental budget, track spending, and implement cost-saving measures through data-driven analysis.
• Partner with all other departments to deliver a great experience (e. Finance, IT, HR, etc.)

Qualifications

Core Requirements

• Professional Experience: 6+ years in corporate administration, operations management, or project management.
• Great Customer Experience: ability to provide a great customer/employee experience.
• People Management: Direct or indirect people management / impact experience — must have set goals, given feedback, and developed team members for a minimum of 2-3 years.
• SOP & Standards: Must have written SOPs, defined KPIs, and established operational standards that were actually adopted and measured.
• Site Operations & 5S: Interest or experience in applying 5S or other continuous improvement methodologies to administrative operations, including site compliance walkthroughs.
• Interpersonal Skills:Excellent interpersonal skills; must be able to influence and coordinate across all levels of a global organization.
• Cultural Agility: Able to work across cultures in a way to deliver exceptional experiences.
• Communication: Excellent written and spoken communication skills.
• Education: Bachelor's degree in Business, Operations, or a related field.

Preferred Skills

• Project Management: Demonstrated ability to manage multiple projects simultaneously with strong attention to detail.
• Lean Mindset: Familiarity with Lean principles and a drive to continuously improve processes.
• Budgeting & Cost Management: Hands-on experience managing an operating budget and delivering cost savings.

#GS

#LI-IP1