Slovak Technical Support Specialist - Remote In Greece

Mercier Consultancy MD is seeking a dedicated Slovak Technical Support Specialist to join our remote team in Greece. This position is excellent for individuals who enjoy problem-solving and providing exceptional customer service in the tech space. As a Technical Support Specialist, you will assist Slovak-speaking customers in resolving technical issues related to our products and services, ensuring a smooth and positive experience for them.

Key Responsibilities

• Provide high-quality technical support to Slovak-speaking clients via phone, email, and chat.
• Diagnose and troubleshoot technical problems efficiently and effectively.
• Guide customers through step-by-step solutions and empower them to understand our products better.
• Document customer interactions and technical issues accurately using the CRM system.
• Collaborate with technical teams to escalate unresolved issues and contribute to product improvement.
• Stay updated on product features, technical updates, and best practices within the industry.

Requirements

• Fluency in Slovak (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in technical support or customer service is preferred.
• Strong analytical skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, capable of simplifying complex technical information for customers.
• Familiarity with ticketing systems and customer support platforms is advantageous.
• A self-starter with the ability to work independently in a remote environment.
• A strong interest in technology and a commitment to customer satisfaction.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...