Social Analytics Manager
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: APAC Strategy and Operations Specialist - Agency Partner Scope of Services and Deliverables for APAC YouTube Social
Duration: 6 months (FTC)
Location: Mumbai, India (Remote)
Work Shift: Early Morning Start hours basis SGT timezone
About the role:
YouTube has seen tremendous growth in APAC. Millions of users use YouTube to enjoy a diverse range of content produced by a dynamic and vibrant creator and partner ecosystem. The scope outlines the Strategy and Operations services required for the YouTube APAC Social team.
This scope requires close collaboration with various cross-functional teams Globally. Hence, we're looking for someone with strong project management and communication skills, who thinks analytically and has a bias for operations and execution. Having a strong understanding of cultural nuances and a passion for social and video culture would help as well. While this scope is within the APAC Social Marketing Team and requires understanding of marketing, social and media, it is not an editorial, community or campaign management scope, although this experience would be beneficial.
Candidates for this scope could have worked as an associate in digital consulting, a digital or social marketing manager in technology, media or entertainment, a strategic account manager or project director in a social, digital or PR agency.
What you will be doing:
Services and deliverables
- Strategic Planning & Reporting (OKRs & QBRs)
- Manage Team OKRs: Manage the team’s Objectives and Key Results (OKRs), ensuring tracking against goals and establishing a rigorous process to adhere to aligned OKR measurement methodologies. Ensures OKRs are aligned, well measured, reviewed monthly/quarterly, and published to key stakeholders with meaningful commentary
- Quarterly Business Reviews (QBRs): Manage QBRs with leadership and the social team, ensuring that all activities are captured, elevated, and presented in a comprehensive manner.
- Team Operations & Enablement:
- Team Communication Lead: Act as the lead for internal team communications, including the creation of newsletters and developing an efficient operating model within the Social team as required.
- Budget Operations: Oversee budget monitoring and vendor management, ensuring Purchase Orders (POs) are raised, spending is accurately forecasted, and Statements of Work (SOWs) are processed on time.
- Process Excellence: Ensure the excellence of key internal operational processes and drive continuous process optimization. Conduct training for the teams as needed.
- Real-time optimisation: work with analysts to create dashboards on social media performance indicators and reports as needed.
This is a specialist (vendor) scope embedded with the extended YouTube APAC Social Marketing Team and will work directly with the APAC Social Marketing Lead on your assignments.
What you need to be great in this role:
- Strong written and oral communication skills
- Advanced Spreadsheet user, including basic automation
- Native in Japanese, Korean or Hindi
- Experience in social analytics and knowledge of social media monitoring and listening tools (such as BrandWatch, Sprinklr) is a plus
- Experience in working with statistical analysis and data mining software is a plus
- Passion for and inquisitive about AI and new technologies
- Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical
Req ID: 16963
#LI-AS2 #LI-Remote
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Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER,a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.