Social Media Account Manager

• Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
• Providing engaging text, image and video content for social media accounts
• Responding to comments and customer queries in a timely manner
• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends
  

Qualifications

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal communication skills
• Polished, poised, professional, and can develop a strong client presence
• A ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
• Ambitious, willing to work hard, and are looking to advance your career
• Well organized, can handle stress, ambiguity and deadlines. 
• At least conversant in Digital and have a willingness and capacity to learn
• Knowledge of Saudi culture and fluency in both English/Arabic language are a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with a leading digital agency that is working with large world-class clients across the GCC. We are growing quickly and have several openings to join our team of passionate and top-performing experts.