Assistant Manager - GEM

About Law Debenture 

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 135-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines.

At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.

We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

We are looking for an Assistant Manager who will be responsible for a team of Global Entity Management (GEM) coordinators, overseeing the wide range of tasks being undertaken to ensure that our clients’ legal entities are compliant with local requirements. Working across a range of jurisdictions worldwide, managing our relationship with our clients and our international legal network, ensuring that excellent client service is delivered.  

The individual will also monitor service delivery across their team, seeking opportunities to develop team members, address recurring issues, delivering training, or seek support from the GEMS Senior Management Team to deliver training.

Job Role & Responsibilities

• Day to day management of a team of coordinators, providing leadership and support.
• Planning workload, delegating tasks and setting clear team goals.
• Identifying training needs and providing coaching, support and development to team members.
• Completing regular quality assurance checks on all team members, and utilising results for continued training and development for individuals, as well as identifying trends for wider department development.
• Supporting the coordination of corporate secretarial work across a range of jurisdictions and time zones worldwide, managing core relationships with our clients and our international legal network.
• Ensuring clients’ legal entities are compliant with local requirements.
• Lead on projects and face-to-face meetings with clients with support from GEMS management team.
• Develop and maintain excellent relationships with clients, lawyers, global project managers and other providers of new business.
• Act as the Client Relationship Manager (CRM) for a group of compliance clients, serving as the primary point of contact for oversight and escalations.
• Provide continuous quality and high standard support for clients.
• Carry out regular update calls and service reviews for clients to review progress and ensure that all action points are completed.
• Maintaining internal systems (i.e. matter management system, and finance software).
• Ensure SLAs are met, and compliance requirements adhered to.
• Focus on client satisfaction, and engage with regular client service review meetings, survey results, and identify areas for continued improvement.
• Begin to build strong relationships with stakeholders and service providers to ensure service excellence.
• Build relationships with teams across Law Debenture.
• Support in key additional areas, including strategic projects, business development, process improvement and other areas important to for the GEMS business.
  

Essential Knowledge, Skills & Experience 

• At least 2-3 years’ experience in a similar role, with proven record of high performance and achievement.
• Experience of supervising and managing other individuals, including mentoring, line management or other similar experience.
• Strong communication, leadership and stakeholder management skills.
• Strong skills in compliance, coordination and project management.

Your Reward

• Competitive salary with performance bonus scheme
• Generous pension contribution
• Full healthcare cover
• Health cash plan
• Life assurance
• Buy/sell annual leave scheme

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth.

LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted.

Please note that we have a thorough referencing process, which includes credit and criminal record checks. 

If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on careers@lawdeb.com.