Our client is an emerging leader in AI platform space, offering an enterprise-grade platform designed to connect human decision-making with intelligent automation. Their system brings together communication channels such as chat, email, web, CRM, and in-store touchpoints, enabling organisations to scale AI adoption with trust, context, and strong governance.
What you will do:
Workflow Design & DevelopmentBuild and maintain no-code/low-code automation flows using platform tools such as data boards, triggers, and channel integrations.Translate business logic into reusable workflow modules spanning channels like Slack, WhatsApp, email, and web.Develop end-to-end logic for automated routing, permissions, and multi-agent orchestration.Solution Implementation & CustomisationPartner with Customer Success and Project Managers to implement client-specific use cases.Adapt workflows based on dynamic profiles, knowledge hubs, and live system data.Support proof-of-concept builds, validate logic flows, and ensure smooth handoff into production.Platform Expertise & Best PracticesDevelop deep understanding of the orchestration engine, SDKs, integrations, and governance architecture.Suggest enhancements, reusable templates, and best practices for common industry workflows (e.g., financial services, enterprise operations).Produce clear documentation for workflows, implementation steps, and long-term maintenance.
What you will need:
1–3 years of experience in workflow automation, RPA, or low-code tools (e.g., n8n, Zapier, Power Automate, UiPath).Strong logical thinking with an eye for detail in process design.Familiarity with APIs, webhooks, and conditional logic.Bonus: exposure to CRM systems, ticketing tools, or BI dashboards.Scripting or front-end knowledge (JavaScript, JSON, Python).
