Software Engineer - Customer Agent Interactions System
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
- Team - The Customer Agent Interactions System team is a vital part of Coinbase’s Enterprise Applications and Architecture org, responsible for building web applications and internal services for Coinbase to manage its customer data in a secure and scalable way. This helps resolve customer issues faster and with greater accuracy and ultimately, this leads to higher customer satisfaction levels and a better overall experience for Coinbase workforce and customers.
- Role - We would like to add a Software Engineer to help transform our platform at Coinbase in supporting Coinbase’s goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value. We are seeking individuals who thrive in a continuous learning and high level of ownership environment.
What you'll be doing:
- Build new services to meet critical business needs using Golang.
- Support team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling.
- Work with engineers, security, designers, product managers and senior leadership to turn product and technical vision into a tangible roadmap every quarter.
- Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
- Communicate across the company to technical and non-technical leaders with ease.
- Work with teams and teammates across multiple time zones.
- Participate in on-call production support rotations.
What we look for in you:
- You have at least 3 years of experience in software engineering, with a focus in the development of web applications and delivery of user-facing features.
- You’ve built, scaled and maintained production services, and know how to compose a service oriented architecture.
- You write high quality, well tested code to meet the needs of your customers.
- You enjoy and have experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world.
- You have experience in authoring and contributing to technical architecture and implementing them.
- Knowledge of or experience with rate limiters, caching, metrics, logging, and debugging
- Experience in event driven architectures (Kafka, MQ etc.), proficiency in either SQL or NoSQL DBs, understanding of concepts like gRPC, GraphQL, ETL.
- Proficiency in Go.
Nice to haves:
- Ruby, Python
- SaaS platform experience
- AI/ML
- Applications using OpenAI/ChatGPT or similar
- Experience in AWS, Kubernetes, Terraform, GitHub Actions or similar.
- Experience with rate limiters, caching, metrics, logging, debugging
Job #: P75458
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation mayalso include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
R$359.200—R$359.200 BRL
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com