Software Engineer - Security
About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The Role
We’re looking for a software engineer to lead security engineering at Assembled. You’ll build infrastructure, systems, and processes that maintain the security and confidentiality of Assembled’s data, both for our AI agents product and our workforce management product. As we anticipate these products to continue growing rapidly in scale, we must ensure that our security infrastructure also evolves to meet industry standards.
This is a hands-on engineering role that involves writing and reviewing code on a daily basis, so strong programming fundamentals are required. By joining our Security team, you’ll have the opportunity to work on 0-to-1 problems across various domains within security: application, infrastructure, and data. This role engages especially closely with our Infrastructure team to ensure that we provide a secure and reliable platform to our customers and their data.
Responsibilities
Design and implement secure, scalable code at the application, platform, and infrastructure levels
Perform security assessments, code audits, and design reviews
Own the vulnerability management lifecycle end-to-end
Create policies, processes, and tooling that enhance Assembled’s security posture
Example Projects
Migrate our authentication system to an industry-standard identity provider, improving access control and auditability across our products
Conduct a comprehensive review of our networking setup (e.g. VPCs, subnets, ingress/egress rules) and implement changes to align with cloud infrastructure security best practices
Develop new data anonymization workflows in our analytics pipelines to enhance privacy protections while maintaining usability for internal teams
Build and maintain automation to streamline security processes (e.g. access reviews, vendor security assessments, and security questionnaires) for both engineering and go-to-market teams
You may be a good fit if you:
Have deep expertise in a backend programming language (Golang and Python preferred), as well as security frameworks and libraries
Have 5+ years of experience in security engineering, including 2+ years leading large scale, complex projects as an engineer or tech lead
Have solid foundational knowledge of security engineering principles and technologies
Have hands-on, technical expertise securing and managing cloud infrastructure
Have experience leading your organization to comply with security standards and regulations such as SOC 2 and GDPR
Our U.S. benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.