Software Engineer - Voice AI

About Aurelian

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.

Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.

But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.

Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.

What You’ll Be Doing:

• Design, build, and maintain scalable Voice AI solutions for our virtual operator platform.

• Be deeply involved in the product development and implementation lifecycle

• Optimize system reliability, scalability, and performance for mission-critical deployments.

• Contribute to the overall company mission by solving challenging problems in public safety tech.

Who We’re Looking For:

• 3+ years of professional software engineering experience.

• Strong knowledge of backend development (especially Python).

• Familiarity with modern Voice AI application stacks (STT models, LLM models, TTS models)

• Ability to excel in fast-paced environments with changing priorities.

• Excellent problem-solving, communication, and collaboration skills.

If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!

Benefits

• Medical, dental & vision insurance coverage

• Unlimited PTO

• WFH stipend for home office

• Relocation stipend