Software Support Engineer - L1

We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

The L1 Software Support Engineer serves as the first point of contact for customers and internal teams, providing technical assistance, troubleshooting, and resolving issues related to Ataccama technologies. This role requires strong problem-solving skills, a customer-oriented mindset, and a willingness to learn.

This posting is a genuine, active position in Ataccama. The total compensation range for this full-time role is $70,000-$80,000 CAD annually. Your exact offer depends on the scope of the role, your experience, and the skills you bring. Base salary is just one part of your compensation & wellbeing package- you will also receive flexible time off, health benefits, an equity grant, and many other perks.

• Long-Term Incentive Program

• Get paid vacation plus the freedom of Flexible Time Off (FTO)-a policy that lets you take additional time off when needed, supporting your work-life balance and well-being

• 5 sick days

• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family

• "Bring Your Friend" referral program

• Flexible working hours & hybrid work setup

• Annual package for mental health support

• RRSP plan available

• Corporate discounts on travel, fitness, attractions, and shopping

• Health, vision, and dental benefits

• Conference tickets to the best industry events of the year

• Online courses & company access to Udemy to hone your skills

• Kitchen stocked with fresh fruit and juice, teas, and the best coffee

• Company laptop

• Company mobile phone

At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. 

We currently use an AI-assisted tool, Metaview, to help document our interview notes. If you have any questions or concerns, feel free to reach out to us at jobs@ataccama.com, making reference to AI Act Inquiry in the subject line.