Solution Architect

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

In this strategic role within Professional Services, you would define and design the Reltio Data Cloud solution and architecture for Customer implementations leveraging MDM principles and Reltio’s best practices while ensuring quality, efficiency, and accuracy of implementations for Reltio, our implementation partners, and our customers. The role covers all customer-facing, partner-facing, and internal processes within Professional Services and is the most senior technical resource within Professional Services. 

What you would be doing:

• Overall project oversight over technical and architectural Reltio MDM solution designs including management and responsibility of Reltio deliverables
• Support customers and partners with functional requirements and translation of such requirements into technical designs within Reltio’s capabilities while adhering to best practices
• Lead project teams (Customer, Partner, and Reltio) through the process of decision making and design considerations
• Proactively manage the Customer and Partner in their design of Reltio solutions to minimize extensions to the platform and with emphasizes on time to value for our customers
• Proactively manage Customer expectations of the Reltio platform and its capabilities
• Lead teams of architects, consultants, and developers, onshore and offshore remote and on-site, through the successful design, configuration and testing of Reltio solutions
• Support several engagements concurrently
• Infrastructure and platform oversight including escalation of product issues
• Coordination with Product Management, Customer Success, Dev Ops, and Engineering if needed
• Develop meaningful trusted relationships with Customer and Partner resources
• Be the face of Reltio to each Customer on a day to day basis
• Develop repeatable assets such as methodologies, tools, templates, guidelines for the betterment of the Professional Services practice.

Expertise you must have:

• Master Data Management (MDM) principles, business use cases, capabilities delivered, value created, and opportunities uncovered
• Deep technical knowledge of architectural designs including integration approaches
• Ability to support multiple customer projects simultaneously with onshore/offshore teams
• Excellent problem solving, critical thinking, analytical and development skills
• Advanced analytics business use cases, capabilities delivered, value created and opportunities uncovered
• Software as a Service / Cloud delivery
• Time management skills and mentoring of Customer, Partner, and Reltio resources.

Experience you must have:

• At least 10 years enterprise level experience, within a professional services organization, leading and delivering moderate to complex solutions
• Ownership of at least 2 end-to-end implementations of Enterprise MDM software applications such as Informatica, SAP, Oracle or equivalent
• Technology experience or awareness in the following:
• MDM solutions
• NoSQL, Graph databases, JSON
• Web Services, XML, SOAP, REST
• Cloud integration tools including SnapLogic, Mulesoft, or Informatica
• Object Oriented software application design and development – Java
• Bachelor of Science degree in Technology, Engineering or equivalent

Experience nice to have:

• Reltio MDM knowledge / experience
• CRM systems (SFDC, Veeva), ERP, accounting systems, provisioning systems
• Financial Force PSA knowledge a plus
• Agile Scrum certification
• Cloud certifications with AWS, GCP and Azure are highly desirable
• Master’s degree in a technical field (Computer Science, Engineering) a pl