Solutions Consultant

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust. 

At Conviva, we’re transforming the way companies understand and act on real-time performance and customer experience data. We’re looking for a Solutions Consultant who thrives at the intersection of data, technology, and storytelling. In this customer-facing role, you’ll empower our clients—media and entertainment giants—to unlock deeper insights, make smarter decisions, and become evangelists for Conviva’s platform. 

You’ll act as a trusted advisor to product managers, data scientists, and technical leaders—guiding them to real-time actionability, delivering training that builds product champions, and driving measurable outcomes across the digital experience lifecycle. 

What Success Will Look Like:

• Drive customer outcomes that lead to successful renewals and expansions by aligning use case delivery with business goals and demonstrating ongoing value.
• Lead onboarding and discovery to understand customer goals, map use cases, and drive time-to-value.
• Deliver engaging, narrative-driven presentations that connect Conviva’s platform to customer impact.
• Train and enable users across roles—from engineering to executive—to build lasting platform expertise and trust.
• Collaborate with Product, and Engineering to close feedback loops and influence roadmaps.
• Leverage product analytics, observability metrics, and customer data to surface insights that drive growth and retention.
• Actively identify expansion opportunities by understanding product usage trends and customer pain points. 
• Produce RCA reports, QBRs, and best practices documentation that reinforce Conviva’s value proposition. 

Who You Are & What You've Done:

• 5+ years in a customer-facing, technical consulting, technical account management, customer success or solutions engineering role in a SaaS environment.
• Experience working with analytics platforms such as NPAW, MUX, Amplitude, Mixpanel, Quantum Metric, Content Square or Adobe Analytics
• Strong communication and relationship-building skills—you know how to engage stakeholders at all levels.
• Demonstrated success in helping customers turn data into action, ideally in a product-led analytics or observability context.
• Passion for teaching, problem-solving, and continuous learning.
• Approximately 20% travel required, based on business needs. 

Bonus Points: 

• Background in media streaming, OTT, or video QoE platforms.
• Experience with scripting (e.g., Python, JS) or integrating APIs.
• Hands-on experience with statistical methods, SQL, or data visualization.
• Familiarity with A/B testing frameworks or digital optimization tools. 

The expected salary range for this full-time position in the SF Bay Area is $125,000- $165,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education, and work location. 

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com