Solutions Engineer - Integrations
About Canals
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.
We’re a 70-person team (~45 in engineering), located across North and South America.
The Role
We’re hiring a Solutions Engineer, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post-launch.
This is a highly cross-functional role — part technical problem-solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go-to product expert for our internal teams. If you love APIs, databases, and the challenge of helping non-technical users unlock powerful tools, this role is for you.
What You’ll Do
Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.
Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders.
Investigate and resolve integration and data issues using APIs, SQL, and platform logs.
Collaborate closely with Engineering to debug, escalate, and document technical issues.
Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.
Provide light support coverage via email or chat for technical troubleshooting.
Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.
What You'll Bring
Strong understanding of APIs and how they work
Comfortable with SQL and basic database configurations
Excellent communication skills and ability to explain technical concepts to non-technical users
Experience in a customer-facing technical or implementation role
Highly organized and collaborative; thrives in a cross-functional environment
Bonus Points
You’ve worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them.
You have experience supporting enterprise customers with complex technical environments and multiple stakeholders.
You’ve worked directly with APIs (testing endpoints, building integrations, or connecting systems).
You have project management experience — managing timelines and deliverables across multiple customers.
You’ve worked in early-stage startups and helped define technical processes from scratch.
You have experience supporting non-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing).
Why Join Canals
We're profitable: stability without the chaos of venture pivots.
Real-world impact: your work improves global supply chains, saving customers time and reducing waste.
Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.
Culture of ownership: moving fast while putting quality first
Remote-first, flexible work environment across North and South America.
Stellar product-market fit with tons of customer love
All star team with diverse backgrounds to collaborate with and learn from
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.
