Spanish Speaking Customer Service for E-commerce Company in Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This role is ideal for individuals who are passionate about online shopping and committed to providing excellent customer support. In this position, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a positive shopping experience.

Key Responsibilities

• Manage customer inquiries related to e-commerce purchases, returns, shipping, and account issues via phone, email, and chat in Spanish.
• Provide information on product availability, order status, and payment processes.
• Assist customers with troubleshooting issues related to their online shopping experiences.
• Resolve customer complaints effectively and ensure satisfaction with the service provided.
• Document customer interactions accurately and manage follow-ups within our CRM system.
• Collaborate with logistics and sales teams to enhance the overall customer experience.
• Stay informed about the latest e-commerce trends and product offerings to provide relevant assistance to customers.

Requirements

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, especially in e-commerce, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to handle multiple inquiries and provide prompt resolutions.
• Proficient in using customer service software and CRM applications.
• Ability to work in a fast-paced environment with a strong attention to detail.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...