Spanish Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD is pleased to announce an opening for Spanish Speaking Customer Service Representatives for a leading tech company based in Greece. This exciting role is perfect for individuals who are enthusiastic about technology and customer support. As a customer service representative, you will engage with clients in Spanish, helping them navigate tech products and services to enhance their experience.

Key Responsibilities

• Respond to customer inquiries related to tech products and services via phone, email, and chat in Spanish.
• Provide detailed support and guidance on technical issues, account management, and service inquiries.
• Assist customers with troubleshooting and product feature explanations.
• Document customer interactions accurately in the CRM system for efficient follow-up.
• Collaborate with internal teams, including technical support and product development, to resolve customer issues.
• Stay updated on the latest technology trends and product knowledge to provide current information to customers.

Requirements

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial.
• Previous experience in customer service, preferably in the technology sector.
• Strong communication skills with a focus on problem-solving and customer satisfaction.
• Ability to handle technical inquiries and provide accurate information.
• Proficient in using CRM software and other customer support tools.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...