Spanish Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD is thrilled to offer a position for Spanish Speaking Customer Service Representatives at a leading tech company in Greece. This role is ideal for individuals passionate about technology and customer engagement. As a customer service representative, you will assist clients in navigating tech solutions and addressing inquiries in Spanish, ensuring they enjoy a seamless experience.

Key Responsibilities

• Manage customer inquiries related to tech products and services via phone, email, and live chat in Spanish.
• Provide assistance with account setup, technical support, and product features.
• Educate customers about new technologies, updates, and best practices in using tech solutions.
• Resolve customer issues efficiently while maintaining a high level of satisfaction.
• Document customer interactions in our CRM system for future reference and analysis.
• Collaborate with technical teams to ensure prompt resolution of complex issues.
• Stay informed about industry trends and the company’s offerings to enhance customer assistance.

Requirements

• Fluency in Spanish (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in the tech industry, is desirable.
• Strong communication and interpersonal skills with a customer-centric approach.
• Problem-solving skills and the ability to think critically under pressure.
• Familiarity with technological applications and a knack for learning new software quickly.
• Proficient in using customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...