Spanish Speaking Travel Support Specialist

Mercier Consultancy is looking for a Spanish Speaking Travel Support Specialist to join our enthusiastic team! In this role, you will provide exceptional support to our Spanish-speaking clients, helping them navigate their travel inquiries and ensuring they have a seamless travel experience. Your fluency in Spanish will be key to building strong relationships with our clients and understanding their specific travel needs.

As a Travel Support Specialist, you will assist clients with booking inquiries, travel adjustments, and any issues they may encounter during their travels. We are committed to exceptional customer service and are excited to find individuals who share our dedication to helping clients enjoy their travels to the fullest.

Responsibilities

• Assist clients in Spanish with travel-related inquiries via phone, email, and chat
• Provide expert guidance on travel bookings, itineraries, and policy information
• Resolve client issues and concerns with a focus on customer satisfaction
• Accurately document all client interactions and transactions in our CRM system
• Collaborate with other departments to ensure efficient handling of complex travel matters
• Educate clients about our travel offerings and services to enhance their travel experience
• Gather client feedback to inform service improvements and enhance operational processes

Requirements

• Fluency in Spanish and English, both written and verbal
• Exceptional communication and interpersonal skills
• Previous experience in travel support or customer service is preferred
• Strong analytical and problem-solving abilities
• Ability to work independently and collaboratively within a team
• Client-focused approach with a passion for travel and customer service
• Familiarity with travel booking systems and customer support software is advantageous

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...