Spanish Speaking VIP Customer Support Agent

Mercier Consultancy is seeking a talented Spanish Speaking VIP Customer Support Agent to join our premium support team! In this prestigious role, you will provide personalized and exceptional service to our VIP Spanish-speaking clients, ensuring that their unique needs are met with the utmost professionalism and care.

As a VIP Customer Support Agent, you will be the primary point of contact for high-profile clients, assisting them with inquiries, troubleshooting issues, and offering tailored solutions. Your ability to build strong relationships and deliver outstanding service will be crucial in maintaining client satisfaction and loyalty.

Responsibilities

• Deliver exceptional support to VIP Spanish-speaking clients via phone, email, and chat
• Manage inquiries and service requests with a focus on personalization and attentiveness
• Troubleshoot and resolve complex issues, ensuring swift resolutions
• Document all client interactions and maintain comprehensive records in our CRM system
• Collaborate with internal teams to ensure a seamless customer experience
• Collect feedback and insights from clients to identify opportunities for improvement
• Participate in specialized training to enhance your skills in VIP customer service

Requirements

• Fluency in Spanish and English, both written and verbal
• Proven experience in customer support or VIP service roles
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach
• Ability to handle high-pressure situations with professionalism
• Detail-oriented with strong organizational skills
• Passion for delivering excellent service and exceeding client expectations

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...