Specialist, 3PL Service

Job Summary: 

The Specialist, 3PL services will support in managing 3PL operations for iHerb. This position is responsible for daily operations and coordination with our 3PL partners and various internal departments including Inventory Planning, Marketing, Warehouse Operations, Engineering to ensure our 3PL operates efficiently while meeting KPIs.  manage and execute multiple time-sensitive projects to meet business objectives of the iHerb, LLC. Reporting to the Manager of 3PL Services, this position will manage projects/tasks through problem solving and coordination with stakeholders. Specialist, 3PL services will liaise with management on defining project scope, goals, deliverables and executing defined as needed. This position requires strong analytical and communication skills with advanced Excel knowledge for data analytics.

Job Expectations:

• Support in managing of projects from design through implementation that support growth and operational improvements for the company 
• Identify, drive and develop best practices, efficiencies, and process workflows 
• Perform day-to-day management of operation activities; prioritize, resolve issues and discrepancies as they surface 
• Collaborate with applicable stakeholders
• Support in Identifying resource requirements required to implement a given project Plan and schedule the project activities 
• Ensure that projects/tasks meet deadlines and escalation of issues which may impact successful implementation/execution  
• Conduct data collection and analysis
• Actively identify and scope new opportunities to improve how we serve customers and improve our business process
• Perform other duties as assigned

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

• Excellent verbal and written communication skills in Arabic and English
• Ability to collect, analyze and report on data needed for required for projects 
• Detail oriented: attention to accuracy in this role is vital 
• Analyze information and evaluate results to choose the best solution and solve problems. 
• Ability to apply knowledge of quality; use analytical thinking/techniques to solve problems 
• Ability to multi-task in a high-pressure environment 
• Good understanding of how various areas integrate within the organization to achieve the business objectives
• Ability to self-motivate, work as a team player, and work in a fast-paced environment. 
• Must be comfortable with presenting information to people at multiple levels in and outside of iHerb
• Must be able to make evaluative judgments based on the analysis of information
• Identifies potential solutions through the application of technical experience guided by manager 
• Excellent organization skills and ability to multi-task

Equipment Knowledge: 

• Proficient in the use of Microsoft Suite (EXCEL, Word, PowerPoint, Visio, and Project)

Experience Requirements:

• 2 year of similar experience  
• Experience managing complex project.
• Understanding of business process workflows 
• Excellent organizational skills 

Education Requirements: 

• Bachelor’s degree in Business Administration, a related discipline or equivalent additional experience required

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the workday.  The Team Member may occasionally lift or move materials and products up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions
• Company uniforms, closed-toed shoes, casual work environment
• Warehouse environment, may be required to wear safety equipment
• Ability to work extended hours as required