Specialist Engineer, Veeam Backup for Microsoft Office 365
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business. Cirrus by Veeam, an offering which combines the confidence and reliability of Veeam’s backup and restore capabilities with the ease-of-use and simplicity of Backup-as-a-Service (BaaS).
We are now looking for Veeam Backup for Microsoft Office 365 Engineer.
What You’ll Do
- Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing;
- Acting as a technical focal point in relationships to fellow IT Professionals;
- Researching and troubleshooting customer problems and inquiries;
- Updating and working assigned cases in a timely manner;
- Contributing to documentation to build Veeam’s knowledge base;
- Documentating of all customer interactions accurately and within SLA in our CRM tool;
- Contributing to documentation to build Veeam’s knowledge base;
- Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
What You’ll Bring
- Fluent English (reading/writing/speaking);
- Previous troubleshooting/administration experience is required;
- Familiarity with at least some of the following areas: Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration);
- Familiarity with REST API concepts;
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment.
What You’ll Get
- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and safe cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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