Specialist Program Manager, CX

So, what’s the role all about?

As a Program Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop and maintain a detailed project plan to track progress and ensure timely delivery of project milestones.
• Monitor project progress and performance, identify and mitigate risks and issues, and communicate status updates to stakeholders and senior management
• Collaborate with cross-functional teams to identify and resolve project-related issues and roadblocks.
• End to end Agile project management responsibility– in terms of scope, quality, resources and risk management as well as timeline and organizational release readiness
• Develop and maintain strong relationships with key stakeholders to ensure project success and alignment with business objectives
• Ensure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools
• Lead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders

Have you got what it takes?

• 10-14 years of experience in IT industry with 5+ years of experience in hard core Software Development Project & Program management
  • Strong understanding of project management methodologies, tools, and techniques
  • Proven track record of successfully managing multiple projects and initiatives simultaneously.
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively with cross-functional teams and manage multiple stakeholders.
• Strong attention to detail and ability to manage competing priorities.
• Working knowledge of various methodologies like, Agile-Scrum Practices
• Ability to drive project decisions through strong Data governance, Metrics.
• Strong problem-solving and decision-making skills
• Hands-on knowledge & experience on-
  • Software Development & Quality - Processes & standards
  • Release Management
  • Pre & Post-Production Product Launches
  • Hands on exp on Atlassian Tools (JIRA/Confluence),
• Basic Knowledge of:
  • Cloud- AWS,
  • DevOps practices
• PMP certification preferred.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 9910
Reporting into: Tech Manager, Program Management
Role Type: Individual Contributor