Sr. Director / Director - Product Management - Comet (Access Center)
About the Role
We are seeking an experienced Senior Director of Product Management to lead Innovaccer Comet (Access Center)—our AI-powered access and patient engagement platform that helps health systems streamline scheduling, referrals, and patient access at scale.
In this role, you will own the product strategy and execution for Comet, with direct accountability for product adoption, client satisfaction, and revenue outcomes tied to the platform. You will lead and mentor a high-performing team of product leaders, fostering a culture of customer obsession, innovation, and execution excellence.
You will also serve as a commercial-facing product leader, partnering closely with Sales, Marketing, Customer Success, and clinical stakeholders to drive growth, differentiation, and measurable business impact. This role demands moving beyond incremental feature delivery to building category-defining solutions that transform how patients access care and how health systems operate their front door.
A Day in the Life
- Define and own the product vision, strategy, and roadmap for Innovaccer Comet, focused on access center workflows, scheduling optimization, referral management, patient engagement, and operational efficiency.
- Lead, coach, and develop a high-performing product management team, driving execution against aggressive adoption, revenue, and customer outcome goals.
- Partner closely with engineering, design, data science, AI/ML, and clinical teams to deliver scalable, intelligent solutions that reduce friction, improve access, and enhance patient experience.
- Act as the executive product leader in key customer interactions, including sales cycles, renewals, roadmap reviews, and executive workshops, articulating product value and differentiation.
- Carry shared revenue accountability, driving measurable ARR growth, expansion, retention, and product-led adoption across the Comet portfolio.
- Build deep, trusted relationships with customers through advisory councils, design partnerships, and ongoing feedback loops—positioning Comet as a mission-critical access platform.
- Monitor market trends, competitive landscape, and evolving access challenges (e.g., provider capacity constraints, referral leakage, patient no-shows, call center efficiency) to keep Comet ahead of market needs.
- Define and track outcome-based KPIs, such as access conversion rates, scheduling efficiency, referral completion, patient engagement, and operational cost reduction.
- Inspire teams to think beyond stated requirements and deliver innovations customers cannot operate without, setting a high bar for product excellence and impact.
What You Need
- 10–15+ years of Product Management experience, with at least 5+ years leading enterprise healthcare or health-tech platforms, ideally in access, patient engagement, scheduling, or operational workflow solutions.
- Proven experience building and scaling high-performing product teams in fast-paced, growth-oriented environments.
- Strong understanding of health system access center operations, including scheduling, referrals, call center workflows, patient intake, and digital front-door experiences.
- Experience building and maintaining AI products, especially AI agents and co-pilots.
- Demonstrated ability to deliver enterprise-grade products with measurable adoption, customer impact, and revenue growth.
- Track record of executive-level customer engagement, including product demonstrations, strategic workshops, and sales enablement.
- Experience owning or influencing product-driven revenue goals and aligning roadmap decisions with commercial outcomes.
- Exceptional leadership, communication, and executive presence, with the ability to influence senior leaders across health systems and internal stakeholders.
- Experience leading offshore teams in India is a strong plus.
- Bachelor’s degree required; MBA, MHA, MPH, or equivalent preferred.
Here’s What We Offer
- Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
- Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
- Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication.
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Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.
For any additional information, please visit the below websites:
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
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