Sr. Product Manager

WHO WE ARE

AwardSpring is an established and growing Software as a Service (SaaS) company that partners with colleges and foundations to help them award scholarships and manage their donors. We aim to complete the virtuous cycle of giving/getting/giving between donors and students with our institutional partners in the middle.

ROLE

AwardSpring is seeking a senior-level Product Manager to help us take our platform to the next level through vision and innovation. This role is critical to elevating our Product organization, strengthening data-informed decision-making, and enabling the company to scale through richer insights, better instrumentation, and deeper market awareness. This role will own our product analytics, customer feedback, insights tooling, and competitive intelligence.

This is an individual contributor role, joining a talented Product Manager with the opportunity to grow into leadership responsibility over time. You’ll work closely with executive stakeholders, reporting to the CTO and interfacing frequently with senior engineering leadership and the CEO.

RESPONSIBILITIES

• Partner with the CTO and CEO to set product strategy in line with Company vision and strategy.
• Drive structured feedback loops and participate in strategic customer conversations to elevate the voice of the customer in all product decisions.
• Build and scale a product analytics practice that informs strategic decisions across Product, Engineering, and Customer-facing teams.
• Define and maintain key product KPIs, dashboards, and insights tooling to ensure accurate, actionable data.
• Analyze product usage, customer behavior, and feature performance to surface insights that shape roadmap priorities.
• Deliver regular product insights briefs with trend analysis, recommendations, and clear business impact.
• Maintain up-to-date competitive intelligence on features, positioning, pricing, and GTM strategies in the Scholarship, Donor, Funds, and Fundraising ecosystems.
• Partner with Sales, Customer Success, and Marketing to translate market signals and customer feedback into product strategy and enablement content.
• Lead data governance efforts across analytics tools, documentation, and best practices to ensure accuracy and consistency.

WHO YOU ARE

• You have proven experience as a Product Manager and are looking to make a bigger impact as part of a growing team
• You are a curious, lifelong learner who looks “outside the walls” for inspiration and vision
• You’re comfortable presenting ideas and findings in front of customers, executives, and peers.
• You’re an early AI adopter, and are constantly looking for ways to challenge the status quo with what’s made possible by the latest technologies
• You strive for product mastery through understanding usage patterns and analytics.
• You’re comfortable with SQL and common analytical/insights tools (e.g., Pendo or similar)
• You have an insatiable drive to improve processes and practices.
• You are detail-oriented with excellent problem-solving skills.
• You have a collaborative mindset with the ability to work effectively in cross-functional teams.

OUR VALUES

• ACTION: When in doubt, spring into action. Be accountable. Teach what you’ve learned.
• DETERMINATION: Simplify and improve everything you touch. Expect obstacles. Be creative and relentless in your effort to overcome them.
• HUMANITY: Show empathy and kindness to everyone you interact with.
• IMPROVEMENT: Work hard every day to grow your knowledge and capabilities. Strive to become invaluable to clients and peers.

A NOTE ON WORKSPACE

We are a Chicago-based company with an office in West Loop/Fulton Market. This role is a hybrid WFH/in-office with a schedule to be set by your manager.

WHY YOU SHOULD WORK AT AWARDSPRING

We pride ourselves on having an environment that cares deeply about each employee and the customers we serve. Besides creating an open, friendly and flexible working environment, we also offer competitive benefits, including (but not limited to):

• Health, dental, & vision insurance
• 401(k) with matching
• Unlimited PTO
• Flexible schedules
• Paid parental leave

AwardSpring is dedicated to building a diverse and inclusive workforce. AwardSpring is an equal opportunity employer and hires without regard for race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to an environment free from harassment or discrimination.

SALARY RANGE: $110,000 - $125,000 plus 10% annual bonus opportunity