Staff Engineering Program Manager/ Solution Architect- PXE Transformation Office

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Staff Engineering Program Manager/ Solution Architect

 

Why We Have This Role

The Transformation Office is looking for a new team member who will play a critical role in revolutionizing our systems and processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. This role will design and manage internal technical solutions that sit at the intersection of strategy and execution. You will analyze and seek to understand current processes, identify opportunities, and execute improvements that drive value through operational excellence. As a bridge between business requirements and the technical implementation, this role will ensure the systems are designed to meet the company goals. You will work with leaders across the organization to drive adoption and influence the future of how the PXE organization works.  

 

How You’ll Find Success

• You enjoy owning internal technical solutions to drive better business outcomes.
• You have a high degree of curiosity and self-motivation and are a skilled generalist with the ability to thrive in fast-paced, ambiguous environments.
• You can apply flexible methodologies to drive improvement efforts with a variety of stakeholders.
• You have exceptional strategic thinking and problem-solving abilities, including taking a problem statement as input, then designing, recommending, and implementing a sustainable solution.
• You have strong written and verbal communication skills to effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
• You can collaborate with others to foster a culture of openness and innovation and have a strong ability to influence without direct authority.
• You are comfortable facilitating workshops to co-create optimized systems.
• You are organized and enjoy juggling multiple priorities at once.  
• You are able to work with internal stakeholders across all levels, including executives.

 

• You will help grow and evolve the Transformation and BizOps disciplines within PXE.
• You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics. 
• You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization.
• You will have continuous exposure to senior leaders within the PXE organization.

 

• Own technical transformations: Take ownership of the technical solutions required to support large transformation initiatives within PXE. Initially, you will focus on implementing a new portfolio management, product planning, and roadmap tool to enhance our product development lifecycle.
• Technical design and strategy: Create the architectural blueprint for new or evolving systems, outlining the solution’s capabilities and structure to meet immediate and long-term goals. This includes accounting for non-functional requirements like security and scalability.
• Process Design: Design end-to-end processes that leverage out-of-the-box best practices aligned with the specific needs of Qualtrics to achieve critical business outcomes. Ensure processes are designed to fully utilize AI capabilities for maximum efficiency.
• Requirements Analysis: Collaborate closely with business stakeholders to understand their goals and translate them into detailed technical requirements for implementation. 
• Technical Documentation: Create and maintain detailed technical documentation, including diagrams and specifications, to guide implementation teams.
• Project Oversight: Oversee implementation teams to ensure the design is fully delivered. Identify and manage risks, ensuring all milestones are completed on time and on budget. 
• Manage & communicate with stakeholders: Secure buy-in and maintain strong relationships with impacted stakeholders at all levels. Communicate complex concepts in a clear and simple manner.
• Act as an internal consultant: Provide structured thinking and an objective perspective on various business topics to different departments.
• Training and enablement: Train employees on new tools, systems, and processes as needed.
• Stay informed on industry trends: Keep abreast of best practices for strategic portfolio management, product planning, and other key areas to inform future designs.
• Foster a learning culture: Promote continuous learning and improvement within the organization.

 

• Bachelor's Degree in Business, information systems, or related field AND 10+ years of work experience.
• 5+ years working in a Product, Tech and/or Engineering organization.
• 3+ years of hands-on experience in designing, implementing, and supporting digital end-user SaaS and/or shared platform solutions. Direct experience with Aha!, Jira, ServiceNow, Salesforce and other strategic portfolio management and product management implementations, is a plus.
• Track record of managing business transformations leveraging technology solutions to streamline processes and increase visibility across a business.
• Track record of managing complex business programs, including implementing organization-wide improvements and optimization.  
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
• Demonstrate results-based impact of previous transformation programs.

 

• Newly formed team that is highly trusted by C-suite
• Team of highly skilled business operations generalists and problem solvers
• Collaborative creators with a keen ability to collaborate effectively
• Expert communicators to key business stakeholders

 

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands. A role that encourages personal growth and initiative within a growing business area.

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.