You will be leading the design, development, integration, and operations of digital workplace platforms and end-user technologies. Drive platform architecture, software and security engineering practices, and site reliability engineering (SRE) to ensure secure, scalable, and optimized systems. Champion modern engineering methodologies and contribute to technology stewardship through internal and external engagements.
Responsibilities
Lead the design and implementation of resilient, secure digital workplace platforms (hardware, software and SaaS) with disaster recovery capabilities, ensuring seamless integration across COTS and proprietary solutionsDrive platform feature development applying modern software engineering practices such as Infrastructure as Code (IaC), CI/CD pipelines, and enforce secure coding, access control, encryption, and compliance standardsDefine and implement SLOs/SLIs, apply SRE best practices for scalability and performance, and lead incident response and troubleshooting across complex systemsProvide strategic guidance on system usage and modernization, architect endpoint solutions, DEM platforms and optimize IT service desk operationsDesign and leverage APIs to enable AI agent functionality, enhancing enterprise automation and digital user experience
Requirements (Minimum Qualifications)
Degree in Computer Science/Engineering or Electronic/Electrical Engineering, with 5-6 years of relevant working experienceProven experience and deep understanding in platform architecture, development, and integration across digital workplace technologiesDevice management systems (e.g., MECM, Samsung EMM, WS1, UEM)VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces)Endpoint security tools (e.g., Trellix AV, DLP, EDR)Video conferencing systems (e.g., Cisco, Q-Sys, Pexip)Observability platforms (e.g., NexThink, ServiceNow)Expertise in IAM systems including Directory Services, SSO and MFAProficiency with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)Strong knowledge of IT service desk platforms (e.g., Jira Service Desk, ServiceNow), including workflow automation and analytics Experience with SRE methodologies, synthetic monitoring, and capacity planning
Nice-to-haves
Possess leadership in transitioning legacy systems to modern platforms and methodologiesFamiliarity with modern SaaS tools and proprietary platform integrationExperience designing APIs for AI agent integration with enterprise systemsContributions to technical communities (e.g., blogs, forums, external partnerships)
As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.
