Staff Program Delivery Manager – Site Reliability Engineering
Position overview:
Diligent’s Site Reliability Engineering group is looking for a Staff Program Delivery Manager to join its team in Diligent’s Budapest office. This team supports business-critical systems implementations, platform engineering efforts, and other SRE programs spanning Technology, Security, Product, and other functions.
You will work directly with stakeholders across the organization including functional business leaders as well as engineers and management to lead business process improvement, completion of business-critical projects, build project/delivery management competency within the SRE team, complete various administration and operations tasks, and evolve delivery management processes including reporting and tracking of projects, hosting spend, and security compliance.
You will work with teammates and stakeholders located in global time zones including US Pacific, US Eastern, Ireland, UK, Budapest, Bangalore, and Sydney.
Key responsibilities:
- Partner with engineering, finance, and product teams to track, analyze, and forecast AWS and cloud hosting spend across multiple services and environments.
- Lead ongoing cost optimization initiatives by identifying waste, working with technical teams to address the waste, optimize the spend, and report to business leads on outcomes
- Partner with engineering teams to prioritize cost‑reduction workstreams and track execution against cost optimization goals.
- Management of process improvement and security compliance initiatives for SRE
- Management of projects and process improvement involving the following process areas: AWS and cloud hosting cost optimization, business process automation, incident reduction and management, network and systems monitoring, procurement, and others
- Serve as the main point of contact for driving platform engineering projects including leading of requirements elicitation, business case development, stakeholder management, ownership of weekly project status meetings, project updates, and project risks and dependencies
- Work with business leaders to identify business process gaps, ideate through improvements and develop detailed plans for improvement implementation
- Tracking of projects post-implementation to assess business ROI against expected outcomes
- Direction and vision setting for projects and ability to align functional groups on project priorities
- Assist Senior Manager with building of strong relationships with Software Engineering, Product, and Security leaders through project work, business process improvement, and compliance efforts
Required Experience/Skills:
- 7+ years of program or technical program management experience in a software, cloud, or infrastructure-focused environment.
- Hands-on experience managing cloud cost programs
- Experience with AWS cost management tools (e.g., Cost Explorer, AWS Budgets, Cost & Usage Reports)
- Familiarity with cloud architecture fundamentals (compute, storage, networking) and how design decisions impact cost
- Bachelor's degree in business, IT, computer science or related field (or pursuit of advance degree in a related field)
- Comfortable organizing and leading meetings with a broad group of stakeholders including executives
- General familiarity with engineering and business tech systems (AWS, Azure, Atlassian, Cortex, PowerBi, Tableau, Airtable, O365 suite)
- Ability to work in a highly collaborative and fast-paced environment
- Ability to manage project risks through a proactive approach and RAID log management
- Strong work ethic
- Interpersonal and people management skills
- Knowledge of formal project management methods, techniques, and tools
- Strong attention to detail regarding project planning and documentation
- Excellent organizational skills and attention to detail
- Task-oriented individual, capable of taking ownership of projects and bringing them to completion
Preferred Qualifications:
- AWS and Project Management Institute (PMI) certifications or other relevant certifications/training are a plus
#LI-Hybrid
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.