Staff Site Reliability Engineer
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
As a Staff Site Reliability Engineer, you will be the technical leader for the India DevOps team - driving automation, reliability improvements, patching frameworks, CI/CD lifecycle maturity, and secure container image practices. You will set the technical vision, partner across engineering, and elevate operational rigour through tooling, guidance, and high-leverage implementations.
At Zocdoc, we set a high bar of expectations for Staff SRE roles: this position requires deep systems fluency, strong ownership, and the ability to influence across teams without authority. Continuous uptime and efficient incident triage are a must for serving our patients and providers, who depend on our platform for receiving the best quality care for themselves and their loved ones. You’ll play a key role in maturing our patching strategy, cost governance framework, scanning workflows, and infrastructure automation - helping Zocdoc operate a secure, scalable platform that continues to grow in size and scope year after year.
You’ll enjoy this role if you…
-
Are a technical expert with a platform mindset
-
Are endlessly curious about how systems fail and how automation prevents toil
-
Build scalable internal tools and patterns - not one-off solutions
-
Communicate clearly during escalations and lead by influence
-
Care deeply about security, compliance, and efficiency
-
Mentor others and elevate team-wide technical standards
Your day-to-day is…
-
Leading the design of automation frameworks for:
-
OS and container patching
-
CI/CD builder image pipelines and compute provisioning
-
Artifactory and container registry operations
-
Container-based image governance and lifecycle tooling
-
AWS tagging enforcement, cost reporting, and optimisation workflows
-
Acting as a senior responder in the DevOps on-call rotation
-
Partnering with the rest of the Infrastructure and Platform teams to improve and harden shared systems
-
Defining observability, alerting hygiene, and service-quality expectations for Infrastructure-owned systems
-
Driving systemic improvements - reducing manual work, increasing safety, and scaling repeatable workflows
-
Authoring internal standards for image creation, patching cadence, CI/CD hygiene, and cost governance
-
Mentoring Senior engineers on technical excellence, debugging maturity, and operational rigour
-
Championing operational readiness and risk-aware execution across all team activities
You’ll be successful in this role if you have…
-
8+ years operating production infrastructure in cloud-native environments
-
Deep expertise with Linux internals, container lifecycle, CI/CD tooling, and infrastructure automation
-
Strong experience with AWS services, cost governance, and large-scale cloud environments
-
Proficiency with CDK & Terraform or similar IaC tooling
-
Hands-on experience with Artifactory maintenance, security scanning, and image hardening
-
Strong incident response maturity and debugging frameworks
-
A track record of influencing standards, tooling, and engineering culture
-
An automation-first mindset that eliminates toil and increases system safety
Benefits
-
An incredible team of smart and supportive people
-
A competitive compensation package, including attractive medical insurance
-
Amazing perks – think catered lunch every day, Ping Pong, etc.
-
Daycare reimbursement
-
The chance to create a better healthcare experience for millions of patients!
-
Corporate wellness programs with Headspace
-
Cellphone and wifi reimbursement
-
Competitive parental leave
-
Sabbatical leave (over 5 years)
-
Annual sponsored health check-ups
-
Sponsored counselling and therapy via Betterlyf
-
Competitive PTO
-
Zocdoc is certified as a Great Place to Work 2022-2026
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice