Staff/Senior Business Analyst (Logistics Operation Center)
Please complete the attached Internal Transfer Request Form and submit.
Please make sure to apply with your Coupang e-mail address.
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management.
What You Will Do
- End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization.
- KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework.
- Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains.
- Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes.
- Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations.
- Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost.
- Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels.
- Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI.
Basic Qualifications
- Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments.
- Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus.
- Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking.
- Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams.
- Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority.
- Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience.
Preferred Qualifications
- Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics.
- Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI
- Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance.
- Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Please complete the attached Internal Transfer Request Form and submit.
Please make sure to apply with your Coupang e-mail address.