Store Manager - Arsenal Yards
About Us:
At Chip City, we bake joy daily! We specialize in creating ooey-gooey, freshly baked cookies and providing an exceptional customer experience. As a growing company, we are looking for passionate, energetic leaders to join our team.
Job Summary:
As the Store Manager at Chip City, you’ll be the heartbeat of our cookie shop! You’ll lead a team of awesome cookie enthusiasts, ensuring every customer leaves with a smile and a sweet treat. From overseeing daily operations to making sure our cookies are always fresh and delicious, you’ll create a fun, welcoming environment where both customers and team members thrive. If you love cookies, people, and making a difference, this is the perfect role for you!
Responsibilities:
- Lead and inspire your amazing team of Counter Staff and Shift Leaders to achieve sales goals
- Recruit, hire, train, and mentor our new hires to ensure they perform at their best and follow our high company’s standards
- Make sure every customer walks away happy, handling any questions or issues with care and kindness
- Supervise the baking process to ensure we follow the standard operating procedures and meet our high-quality standards
- Take care of the numbers, including sales reporting, payroll, and making sure we stay on budget
- Oversee daily operations by handling staff schedules, payroll, ordering supplies, managing inventory, and making sure every customer gets top-notch service
- Ensure the store is sparkling clean, cozy, and follows all safety and food standards
- Regularly check equipment and work areas to keep things clean, safe, and up to our sanitation standards
- Create a positive, team-first atmosphere that’s fun for everyone—both customers and employees
Qualifications:
- High school diploma or equivalent required
- 1+ years of retail or food service experience in a leadership or supervisory role
- Excellent leadership and communication skills, with the ability to effectively motivate and coach team members
- Ability to work efficiently in a fast-paced environment and adapt to changing priorities
- Detail-oriented with a focus on maintaining quality and consistency in product output
- Understanding of food safety regulations and willingness to enforce sanitation standards
- Food Protection Certification preferred or willingness to obtain (where required).
- Flexibility to work mornings, nights, weekends, and holidays as needed.
- Successful completion of on-the-job training.
Physical Requirements:
- Ability to navigate a bakery, stockroom, and office spaces, with the capability to lift up to 30 lbs., with or without reasonable accommodation.
- Capability to work in a commercial oven's high-temperature environment.
- Ability to withstand extended periods of standing.
Benefits + Perks:
- Medical, Dental, and Vision insurance plans
- Up to 10 days of Paid Time Off (PTO)
- 401(k) Retirement Plan
- Free shift cookie and beverage
- 50% Off employee discount
- Commuter benefits with pre-tax savings
Pay Range: $23.00 - $25.00 per hour