Store Manager - Intrend Zagreb

For the upcoming opening of our new Intrend Store in Zagreb, we are looking for a passionate and results-driven Store Manager.

The ideal candidate is a dynamic, goal-oriented individual with several years of experience in the role of store manager within fashion and/or luxury retail companies, ideally within a structured retail organization.

Key Responsibilities:
- Coordinate and oversee all store activities, ensuring maximum operational efficiency.
- Organize commercial spaces in line with head office guidelines and manage product placement to meet sales objectives.
- Build and maintain strong relationships with customers, offering personalized advice and purchase support.
- Monitor sales performance to achieve both qualitative and quantitative targets, proposing commercial initiatives to help meet assigned budgets.
- Track turnover and KPIs to maintain a comprehensive view of the store's commercial performance.
- Work closely with corporate departments (Retail, Visual Merchandising, and Buying Department) to support the store's operations.
- Lead and motivate the store team through continuous feedback, setting a positive example.
- Foster and promote corporate values among staff to ensure high-quality customer service.
- Manage staff, including identifying needs, training, motivating, scheduling, managing
holidays and time off, resolving conflicts, and promoting teamwork.

Qualifications

Ideal Candidate:
- Passion for fashion and luxury.
- Strong leadership and managerial skills.
- Enthusiasm for digital tools and technology in retail.
- Excellent customer service skills with a positive and proactive attitude.
- Team-oriented with the ability to effectively manage human resources.
- Fluency in English is essential; Italian is a plus.
- Flexibility and a strong drive for achieving results.

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ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.
The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.
Passion, commitment and tradition have created a unique fashion style:
● 9 brands
● 60+ collections per season
● 14,000,000+ items sold per year
● 105 countries in the world
● 2,500+ mono-brand stores
● 10,000+ multi-brand stores
● 27 languages spoken
● 5,500+ collaborators in the world
Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.
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We are committed to equality of opportunity for all employees.
We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.