Strategic Account Director, CX Solutions

About Distyl AI

Distyl AI develops production-grade AI systems to power core operational workflows for Fortune 500 companies. Powered by a strategic partnership with OpenAI, in-house software accelerators, and deep enterprise AI expertise, we deliver working AI systems with rapid time to value – within a quarter.

Our products have helped Fortune 500 customers across diverse industries, from insurance and CPG to non-profits. As part of our team, you will help companies identify, build, and realize value from their GenAI investments, often for the first time. We are customer-centric, working backward from the customer’s problem and holding ourselves accountable for creating both financial impact and improving the lives of end-users.

Distyl is led by proven leaders from top companies like Palantir and Apple and is backed by Lightspeed, Khosla, Coatue, Dell Technologies Capital, Nat Friedman (Former CEO of GitHub), Brad Gerstner (Founder and CEO of Altimeter), and board members of over a dozen Fortune 500 companies.

What We Are Looking For

As an Strategic Account Director, CX Solutions, you will own a small number of strategic enterprise accounts and lead complex, high-value sales cycles focused on selling Distyl’s Customer Experience (CX) solution offerings.

You will sell packaged, outcome-driven CX solutions, including conversational commerce, agent assist, next-best-action, personalization, and proactive retention to CX, Operations, and Technology executives at Fortune 1000 companies. These are not generic AI services; they are defined solutions with clear scope, success metrics, and repeatable deployment patterns.

This is a quota-carrying role for a top-performing enterprise seller who thrives in category-defining environments and is comfortable closing multi-million-dollar CX transformation deals with senior executives.

Key Responsibilities

Strategic Enterprise Selling (CX Solutions)

• Own and close complex, multi-stakeholder enterprise deals for Distyl’s CX solution offerings

• Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders

• Sell solutions tied to measurable CX and revenue outcomes

CX Solution Opportunity Development

• Position and sell a defined set of Customer Experience solutions, including:

  • Conversational commerce (voice, chat, email)

  • Agent assist and real-time guidance

  • Next-best-action and personalization

  • Proactive retention and resolution

  • Upsell opportunities

• Guide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping

Executive Engagement

• Build trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO)

• Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models

Deal Shaping & Negotiation

• Shape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams

• Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals

Account Expansion

• Expand strategic accounts by selling additional CX solution modules and follow-on use cases

• Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references

Market & Competitive Insight

• Maintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities

• Feed market feedback into CX solution packaging, pricing, and GTM strategy

Who You Are

• 8–12+ years of enterprise sales experience in AI, SaaS, cloud or data platforms

• Proven success as a Majors / Strategic Account Executive or Account Director closing $1M+ ACV deals

• Established credibility with enterprise buyers in CX, with the ability to leverage prior relationships to accelerate early pipeline development

• Experience selling into Customer Experience, contact center, or customer operations organizations

• Strong track record of new logo acquisition and expansion in large enterprises

• Comfortable selling defined solutions that combine product, platform, and implementation, not generic consulting

• Exceptional discovery, storytelling, and negotiation skills

• Able to operate independently while collaborating closely with founders and cross-functional teams

Strongly Preferred Experience:

• Selling contact center or CX solutions into healthcare, insurance, or other regulated industries

• Experience navigating security, compliance, and data governance constraints in enterprise environments

• B2B or B2B2C contact center or customer operations

Why Join Us?

• Shape the Future: Lead AI transformations that will re-define the next century’s most influential companies

• Pick and Build the Winners: Work with top enterprises to identify, transform, and scale the winners of the AI Economy

• Operate at the Highest Level: Engage directly with CEOs and C-suite executives to drive billion-dollar impact

• High-Growth, High-Upside: Be a key player in a hyper-growth startup backed by the best in AI and enterprise, with a tremendous upside

• Elite Team, Mission-Driven Culture: Work with top AI talent that emphasizes high-impact, deep-ownership and a shared mission for excellence

What We Offer

• Competitive salary and meaningful equity.

• 100% covered medical, dental, and vision for employees and dependents.

• 401(k) with additional perks (commuter benefits, in-office lunch).

• Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems.

• Ownership of high-impact projects across top enterprises.

• A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence.

Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week (Tuesday through Thursday). We have offices in San Francisco, CA and New York, NY, and this role is available in both locations.