Strategic Account Manager

Strategic Account Manager - Next-Gen Blockchain Infrastructure

Location: Remote - Based in France (strongly preferred), Spain or European Union

Compensation: $70K - $105K

Join a dynamic fintech scale-up founded by top leaders and world-class engineers building the next generation of secure blockchain wallet infrastructure. We are hiring a high-energy, customer-focused Strategic Account Manager ready to make an immediate impact in a fast-growing, cutting-edge industry.

This role is ideal for someone who thrives in a results-driven environment, takes ownership, and is dedicated to growth. You will be instrumental in supporting customers, driving platform adoption, managing client onboarding, and handling both inbound and outbound sales activities.

As a Strategic Account Manager, you will be the key liaison for our most important clients, ensuring their success and driving the expansion of platform adoption.

• Client Support: Serve as the primary point of contact for client inquiries, ensuring timely, accurate, and effective resolutions that reinforce trust and satisfaction.
• Client Success & Growth: Build and nurture long-term relationships with key accounts to drive engagement, ensure retention, and expand platform adoption. Act as a strategic advisor to help clients maximize the value from our solutions.
• Onboarding Leadership: Lead the non-technical onboarding process for new clients, aligning their business goals with our platform capabilities and ensuring a smooth, structured ramp-up experience.
• Sales Activities: Qualify and manage inbound sales inquiries, proactively identify customer needs, strategically upsell, and guide clients through the buyer journey to drive revenue growth.
• Stakeholder Management: Coordinate across internal teams (including product, engineering, legal, and operations) to ensure client needs are met, blockers are resolved, and initiatives are delivered efficiently and on time.
• Communication: Maintain clear, professional, and proactive communication with both clients and internal teams in English and Spanish, ensuring alignment, transparency, and responsiveness.
• Process Improvement: Continuously assess and refine internal workflows related to customer engagement and sales operations to improve scalability and impact.
• Market Awareness: Monitor industry trends, evolving client needs, and competitive dynamics to inform account strategies and position our company as a trusted partner.

Requirements

• Experience: 8+ years of experience in fintech or crypto, with hands-on exposure to blockchain technologies.
• Stakeholder Navigation: Proven ability to manage and align diverse stakeholders across technical, legal, and business domains, especially within financial services.
• Communication & Language: Excellent communication skills in both English and Spanish (required), with the ability to tailor messages effectively to technical and non-technical audiences.
• Resilience & Execution: Proven ability to perform under pressure, communicate clearly, and make sound decisions in high-stakes situations. Must demonstrate high levels of energy, intelligence, and execution.
• Mindset: A strong entrepreneurial spirit balanced with professionalism and strategic thinking. Must be humble, resilient, adaptable, and operate with a team-first, high-accountability mindset.
• Adaptability: Comfortable navigating fast-paced, evolving environments and capable of managing ambiguity with confidence.
• Technology Fluency: Technologically fluent and quick to pick up new tools, platforms, and systems.
• Customer Focus: Committed to delivering outstanding customer experiences, with a strong sense of ownership and operational efficiency.

Benefits

• Salary: €60,000 - €90,000 per year (full-time contract, commissions excluded).
• Bonus: €20,000 - €40,000 per year upon target completion.
• Equity: Stock options (e.g., 100 stock options, representing 0.03%) vested over 4 years.
• Equipment: MacBook Air and all necessary work essentials provided.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.