What is the salary for this Strategic Customer Success Manager role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Cloudinary.

Where is this Strategic Customer Success Manager position located?

This is an on-site position at Cloudinary located in Boston, MA.

How do I apply for this Strategic Customer Success Manager job at Cloudinary?

Click the 'Apply' button on this page to be redirected to Cloudinary's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Cloudinary is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Cloudinary.

Strategic Customer Success Manager

Cloudinary Boston, MA Today

support

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

Responsibilities:

Strategic account management

Manage a portfolio of Strategic accounts

Develop the playbook, tools, and processes for managing Strategic accounts ($500k+ ARR)

Help onboard and mentor new CSMs

Drive cross-functional/ cross-team initiatives for process improvements / function as SME

Build rapport and trusting/engaged relationships; regular monthly meetings and onsite travel (meet each in-person at least 2-4x per year)

Effective communication with executive-level stakeholders and decision-makers, develop new relationships and opportunities

Deep understanding of the customer motivations, pain points, business drivers, internal and external (public news, industry trends)

Build long term (1-2 years) adoption strategy; develop and execute success/action plans to fulfill customer business goals

Advocate with internal teams and lead cross-functional initiatives; facilitate a strong relationship with Product and influence over the roadmap

Closely collaborate with sales during handoff and for exploring growth opportunities

About You:

Experience with managing Strategic accounts

Great relationship-building skills, demonstrated success in expanding relationships

Strategic thinking and long term planning capabilities

Ability to lead cross-functional teams: make an impact on the product roadmap, influence internal teams, promote new processes and workflows within the organization

Track record in growing adoption and expansion

We have you in mind. As an employee, you will experience many benefits, including:

Awesome technology

Top-talent peers

100% sponsored medical, dental, and vision plans for employees & family

HSA company contribution

Matching 401k program

Robust vacation & wellness policy

Annual development stipend

Catered lunches or a food stipend

Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.