Strategic Ecosystem Lead NA & LATAM - New York, SF or Bellevue

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About the Role: As a Strategic Ecosystem Lead, you’ll play a critical role in how Aircall scales and succeeds with its most strategic technology partners. This cross-functional role is part program manager, part operator, and part strategic orchestrator, ensuring company-wide initiatives run efficiently, deliver impact, and stay aligned with broader business goals. You’ll sit at the intersection of GTM, Product, and Operations teams, helping drive structure, clarity, and velocity across regional and global initiatives tied to our Tier 1 ecosystem partners.