Strategy & Operations Lead

As Strategy and Operations Lead, you will be the operational engine that ensures our vision translates into seamless execution. You will own the
P&L, drive cross-functional alignment, and empower our leadership team to operate at their highest level. Additionally, you’ll head up our Customer Success function and engage with customer leadership teams during monthly and quarterly business reviews.

Your job is to both work with the CEO to set the vision and strategy for continued year over year growth while also translating complex, cross-functional opportunities and challenges into clear, executable plans, while empowering the team to drive them forward. You will report directly to the CEO and be his right-hand partner in leading and building an industry-defining company. The scope of impact and autonomy, both internally and externally, will only be limited by your capacity to successfully drive meaningful impact.

Day to Day Execution
• Translate the long-term strategic vision into actionable annual, quarterly, weekly plans and ensure their successful execution.
• Balance revenue growth with cost management to ensure Rapid Medical meets (or exceeds) its financial targets.

Cross-Functional Leadership & Talent Empowerment
• Lead our Executive and Leadership team meetings and foster clear communication and consistency across the organization.
• Mentor and empower department heads, cultivating high-performing teams with a culture of excellence, velocity, and accountability.

Drive Revenue & Execution
• Lead expansion execution into new products, markets, and partnerships, ensuring initiatives meet growth targets and our operations to support this growth are on time and on budget.
• Own revenue predictability, aligning demand with supply chain and support scalability.

Operational Excellence & Scalable Systems
• Drive the operating cadence of the business composed of team planning sessions, offsites, and OKRs.
• Optimize processes in Go-to-Market, Product Development, Customer Success, Driving Hiring & Onboarding, and Logistics, identifying and deploying tools and automation essential for rapid growth.
• Establish scalable, repeatable frameworks for market launches, market expansion, and strategic partnerships.

Ideal Candidate Profile
• Proven operator with 5+ years of experience scaling operations within a high-growth, fast-moving environment
• Generalist executive with capable of driving commercialization and operational excellence across complex, cross-functional environments.
• Experience in owning the P&L to drive execution across the major areas of the business.
• Passion for execution, translating strategic vision into clear, repeatable, high-efficiency processes.
• Systems-focused operator, comfortable implementing EOS, OKRs or similar operational frameworks to structure and accelerate organizational growth.
• Mission-driven and impact-oriented, deeply committed to changing lives and building a meaningful business.
• Ideal candidate will reside in the Los Angeles area for in-person work; we are open to a remote candidate with the right skills and ability to drive impact