Strategy & Operations MBA Intern, Commerce
🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 Role
The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments.
As a MBA intern, you will:
Own a defined strategic initiative across pre or post purchase operations, partnering with Product, Engineering, and Operations to improve user experience and operational performance
Analyze operational and commerce data to surface insights, track performance, and identify opportunities to improve quality, speed, and scalability
Develop structured recommendations based on user behavior, operational workflows, and performance metrics
Design or refine processes, workflows, and tools that enable scalable marketplace operations
You will present your findings and recommendations to senior Commerce & Operations leaders at the end of the internship.
Team members in this role are required to be within commuting distance of our San Francisco, hub.
👋 You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. You should have:
Experience working in fast-paced, ambiguous environments, with exposure to operations, strategy, or analytical problem-solving
Evaluate where AI can meaningfully improve operational speed, quality, or scalability, and incorporate AI-enabled solutions into strategic recommendations
Strong analytical skills, with the ability to work with data and translate findings into clear insights
Interest in commerce, marketplaces, or post-purchase operations, including user experience or Trust & Risk workflows
Ability to manage multiple workstreams, stay organized, and follow through on execution
Strong written and verbal communication skills, with comfort working across cross-functional teams
Proficiency in data analysis and reporting tools; experience with SQL or analytics platforms (e.g., Looker, Sigma, Hex) is a plus
Availability for a Summer 2026 internship
💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.