Systems Administrator (Ukraine)
Get to know us
Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.
Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.
Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.
The role
Ideals reached 480 employees across 27 locations and keeps expanding globally. To support this growth journey, we seek a Systems Administrator remotely in Ukraine to ensure the smooth operation of IT infrastructure using modern approaches. In this role, you will focus on internal IT requests from our colleagues, participating in various IT projects in collaboration with other teams across global locations as we scale.
If you thrive in dynamic environments and possess a can-do attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.
You will report to the ITSM Operations Manager, and collaborate closely with Service Desk colleagues, Security and Business Process Automation teams, and the Director of Internal IT.
Schedule: remote from Ukraine, 8-hour working day local time, no night shifts.
What you will do
Own and administer the company’s Identity Provider (IdP), including SSO, MFA, access policies, and identity lifecycle management
Design, configure, and maintain SAML and SCIM integrations with internal and third-party applications
Maintain and optimize integrations between Google Workspace, HR system, and the Identity Provider to automate joiner, mover, and leaver processes
Administer cloud services with a focus on access governance, security, licensing, and automation
Monitor system health, diagnose complex cross-platform issues, and lead resolution of identity- and access-related incidents
Lead and execute system migrations between cloud, on-premises, and SaaS platforms
Support Service Desk colleagues in handling complex escalations and providing guidance on advanced technical issues
Contribute to regular ticket resolution when required, particularly for high-impact or complex cases, ensuring service continuity
Collaborate closely with the Information Security team on access controls, security reviews, and audit-related activities
Drive continuous improvement of identity, access, and cloud processes through automation and standardization
What you bring
5+ years of experience in Systems Administration, Identity & Access Management, or L3 internal IT support
Strong hands-on experience with Identity Providers (IdP), preferably Okta
Proven experience configuring and maintaining SAML and SCIM integrations
Experience integrating Google Workspace and HR systems with Identity Providers to automate user lifecycle management
Strong experience with MDM and endpoint management tools (e.g. JumpCloud), including device enrollment, policy management, and compliance enforcement
Solid understanding of cloud services administration, including access control, security, and licensing
Advanced troubleshooting skills across identity, SaaS platforms, and operating systems
Experience working with Windows and macOS in an enterprise environment
Knowledge of IT Service Management tools and structured operational processes
Upper-Intermediate English (B2) or higher, written and spoken
Nice to have
Knowledge in networking fields
Experience with the creation and administration of basic workflows in Jira
Cisco-issued certification / ITIL foundation / Comptia A+ or above
Experience in PowerShell and Bash
Our assessment process
One-way video interview (10 mins) and Online Test (15 mins)
Test task (~3 hours)
Interview with the Hiring Manager (60 mins)
Competency-based interview with the Talent Acquisition Specialist (90 mins)
What we offer
We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.
For your best work
Remote-first flexibility to shape your ideal workday
Home workplace budget
Resilient home budget for Ukraine-based teammates
Resilient office in Kyiv & co-working expense coverage
Individual IT budget for extra equipment
Top-tier tech and AI-powered tools
For your growth
Access to Ideals Academy with numerous courses
Investment in external learning and development activities
Guidance in Personal Development Plan creation
Professional literature and subscriptions coverage
Support of your passion as a speaker or writer
Internal talent mobility opportunities
For your well-being
Medical insurance and Wellness Package for sports activities
Full coverage of mental health sessions for Ukrainian teammates
Funding for sports competitions
20 business days of paid time off per year
Unlimited health-related time-off
Extra perks
Budget for meetups with your local team
Generous internal referral program
Our culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.
Ideals is an equal opportunity employer
Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.