Team Manager
This role plays a pivotal part in supporting Australians at some of life’s most critical moments, leading the delivery of fair, empathetic and trusted claims experiences. By championing TAL’s claims philosophy, the role helps turn our purpose into action—protecting what matters most while maintaining strong governance and integrity. Through a focus on customer outcomes, risk stewardship and continuous improvement, this role contributes to building confidence in life insurance and ensuring TAL continues to make a genuine difference for customers, partners and the broader community.
In this role you will:
- Own portfolio performance, delivering fair, timely claims outcomes that balance customer care, policy integrity and cost management.
- Lead a strong risk and compliance culture, ensuring claims are managed in line with legislation, industry standards and TAL’s claims philosophy.
- Resolve escalated complaints and complex matters, restoring customer confidence and driving service improvements.
- Develop and lead a high‑performing team, building capability through coaching, feedback and clear performance ownership.
- Enable consistent, high‑quality service delivery, using operational insight to optimise workflow, resourcing and customer outcomes.
- Drive continuous improvement, embedding better ways of working that strengthen claims quality, efficiency and customer experience.
Qualifications
- Brings proven leadership experience in claims or financial services, with the confidence to guide teams through complex, customer‑focused work.
- Understands life insurance and claims practices, applying sound judgement to deliver fair, compliant outcomes.
- Leads with a strong risk and integrity mindset, comfortably working within regulatory and industry frameworks.
- Connects clearly and empathetically, building trust with customers, teams and stakeholders through thoughtful communication.
- Creates high‑performing, inclusive teams, supporting growth, capability and accountability through coaching and feedback.
- Applies practical operational insight, balancing service excellence, quality and efficiency in a dynamic environment.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.